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Customer reviews: Mergify: Combine, Merge Orders

Develop by Shopify

Reviews (108)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback regarding "Mergify: Merge, Combine Orders." Many appreciate its ability to streamline order management and reduce shipping costs, often highlighting its customizable features and helpful customer support. However, there are also concerns regarding changes to the free plan, technical issues with order merging, and inconsistent customer service availability.

Key Strengths

  • Accurate inventory and sales data is maintained, with no disruption from merged orders.
  • Customizable rules allow for automated merging based on specific criteria, reducing manual effort.
  • The app significantly lowers shipping costs by merging orders and recalculating shipping fees.
  • Mergify is highly customizable, integrating smoothly with existing workflows.
  • The support team is generally responsive and aids in smooth app integration.
  • Merchants can save time and money with the app's order consolidation capabilities.

Common Concerns

  • Unexpected changes to the free plan, leading to confusion and dissatisfaction among users.
  • Technical issues such as creating new orders that do not auto-update fulfillment statuses on platforms like Facebook.
  • Reports of long wait times or unresponsiveness from customer service during critical issues.
  • Complexity in app usage, requiring thorough customer support for effective implementation.

Final Thoughts

"Mergify: Merge, Combine Orders" offers valuable features for merchants looking to streamline order processes and cut shipping costs. It is well-regarded for its customization and automation capabilities. Nevertheless, some user concerns, particularly regarding changes to the free plan and technical challenges, highlight areas for improvement. Overall, the app is a useful tool with potential for enhancement in customer communication and service reliability.

Himalayan Glow

Sep 28, 2025  on Shopify

At first, we installed Mergify just to test it during a promo weekend. Now it’s permanent. It saved us hours of manual checks and prevented shipping duplicate orders to the same address.

Glow Cart

Sep 28, 2025  on Shopify

Super simple to install and it works immediately. Saved us money on day one!

Dum Dum Uk

Sep 27, 2025  on Shopify

The app already paid for itself in the first week with the shipping savings. That alone would’ve been enough, but the reduction in fulfillment mistakes is priceless.

UNIQUE JEWELRY

Sep 25, 2025  on Shopify

Mergify gave us back peace of mind. We used to constantly second-guess if we missed a duplicate order. Now it’s automatic, and that stress is gone.

Trendy Crate

Sep 22, 2025  on Shopify

We sell skincare, and customers often reorder within hours. Used to mean two separate shipments. Now, Mergify bundles them like magic. Customers love it, we save on postage

Arabian Aura

Sep 21, 2025  on Shopify

The app already paid for itself in the first week with the shipping savings. That alone would’ve been enough, but the reduction in fulfillment mistakes is priceless.

GemKeep

Sep 20, 2025  on Shopify

I love that it works in the background. No constant tinkering, no headaches — just cleaner fulfillment every day. Our team barely notices it’s there, which is the best compliment.

Arabiancart

Sep 20, 2025  on Shopify

What sold me was the customization. We tweaked the rules to match how we run things, and it just worked. Most apps want you to adapt to them — Mergify adapts to you

Glow Store

Sep 18, 2025  on Shopify

Before Mergify, we had sticky notes and spreadsheets just to track duplicate orders. Now it’s hands-off, and everything just flows. It feels like we finally got our evenings back.

zynaofficial

Sep 03, 2025  on Shopify

Honestly surprised Shopify doesn’t have this built-in. Mergify fills a huge gap. It’s one of those apps that just makes sense.

Furniture City (Lahore)

Sep 01, 2025  on Shopify

It’s rare to find an app that makes customers happier and reduces workload. Mergify is one of those rare ones.

Black Pearl

Aug 30, 2025  on Shopify

We’re in the apparel business, and every order counts. Combining shipments with Mergify not only saves us packaging but has also cut down on return issues due to duplicate items

TopTeesPK

Aug 29, 2025  on Shopify

We didn’t realize how often customers were double-ordering until we installed Mergify. It exposed a pattern we’d been missing, and now it’s fully automated. Game-changer.

SnapPick Store

Aug 27, 2025  on Shopify

What impressed us most was the flexibility. We set custom rules that fit our flow, and Mergify didn’t flinch. It adapts, doesn’t force us to change how we work. That’s rare.

Smart Basketz

Aug 25, 2025  on Shopify

The peace of mind this app provides is unmatched. We no longer worry about double-packing or missed savings on shipping. It’s like having a second set of eyes that never blink.

BrookStone

Aug 23, 2025  on Shopify

We used to manually check for duplicate customer names and addresses — sometimes we caught them, sometimes we didn’t. Mergify just handles it now. Clean, confident merges every time.

Cart Fuel

Aug 22, 2025  on Shopify

No fluff, no bloat. Just practical, targeted functionality that does one thing extremely well. If you want less clutter in your fulfillment pipeline, install Mergify. That’s all.

PureVibe

Aug 16, 2025  on Shopify

Mergify has this magical ability to make your fulfillment dashboard feel less cluttered. It’s not just merging orders — it’s cleaning up you

ARVON APPAREL

Aug 06, 2025  on Shopify

We thought merging orders would always be a manual pain — until Mergify proved otherwise. The automation feels so natural now that we can’t imagine going back. It’s like having a silent team member who never misses a beat

私のストア

Aug 02, 2025  on Shopify

I used to feel nervous hitting the "fulfill" button, hoping I didn't miss any duplicate orders. Now? no worries. Since Mergify can do it automatically , I don't even check anymore. Mergify's handling is better than I ever did. Total trust.

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