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Customer reviews: Mergify: Combine, Merge Orders

Develop by BestApper

Reviews (33)

Overall rating
4.1

What Merchants Think

Overall, merchants have mixed feedback regarding "Mergify: Merge, Combine Orders." Many appreciate its ability to streamline order management and reduce shipping costs, often highlighting its customizable features and helpful customer support. However, there are also concerns regarding changes to the free plan, technical issues with order merging, and inconsistent customer service availability.

Key Strengths

  • Accurate inventory and sales data is maintained, with no disruption from merged orders.
  • Customizable rules allow for automated merging based on specific criteria, reducing manual effort.
  • The app significantly lowers shipping costs by merging orders and recalculating shipping fees.
  • Mergify is highly customizable, integrating smoothly with existing workflows.
  • The support team is generally responsive and aids in smooth app integration.
  • Merchants can save time and money with the app's order consolidation capabilities.

Common Concerns

  • Unexpected changes to the free plan, leading to confusion and dissatisfaction among users.
  • Technical issues such as creating new orders that do not auto-update fulfillment statuses on platforms like Facebook.
  • Reports of long wait times or unresponsiveness from customer service during critical issues.
  • Complexity in app usage, requiring thorough customer support for effective implementation.

Final Thoughts

"Mergify: Merge, Combine Orders" offers valuable features for merchants looking to streamline order processes and cut shipping costs. It is well-regarded for its customization and automation capabilities. Nevertheless, some user concerns, particularly regarding changes to the free plan and technical challenges, highlight areas for improvement. Overall, the app is a useful tool with potential for enhancement in customer communication and service reliability.

Homely Goods

May 09, 2025  on Shopify

Excellent tool! Easy to use and extremely helpful for busy stores handling multiple orders daily.

Chic Trove

May 08, 2025  on Shopify

Highly customizable and reliable. Our inventory and sales data remain accurate even after merging orders.

Metro Goods

May 07, 2025  on Shopify

We’ve saved hundreds of dollars already thanks to Mergify! The automated rules feature is fantastic.

Cloud Cart

May 06, 2025  on Shopify

This app is a must-have if you want to reduce shipping fees and manage orders smartly. Setup was quick and simple!

Trendy Stitch

May 04, 2025  on Shopify

I love how Mergify suggests orders to merge — it’s made our operations way more efficient. Highly recommended!

Aristocart Goods

Apr 29, 2025  on Shopify

Mergify has saved us so much on shipping costs! The manual and automatic merging options are super flexible and easy to use

Out of Season

Apr 22, 2025  on Shopify

GlowBloom Skincare

Dec 10, 2024  on Shopify

Merged orders won’t disrupt your inventory or sales reports, ensuring that your analytics stay accurate and up-to-date.

Luminous Comforts

Dec 10, 2024  on Shopify

Set up personalized rules to automatically merge orders based on criteria like shipping address, item type, or order value. This minimizes manual effort and ensures efficiency.

Chic Charms Jewelry

Dec 07, 2024  on Shopify

The merging suggestions feature is fantastic! Mergify automatically suggests orders to combine, and I can customize the process to suit our needs.

TechWraps & Tunes

Dec 07, 2024  on Shopify

Mergify has helped us reduce shipping costs significantly by merging orders. We love that we can manually select which orders to combine or automate the process with custom rules. It’s a huge time-saver and allows us to pass on savings to our customers.

Smart Deals

Dec 05, 2024  on Shopify

Tailor Mergify’s merging process to suit your unique needs and preferences.Mergify helps you create a more efficient workflow while keeping your customers happy with faster, consolidated shipments and lower shipping costs.

Blizzard Bliss

Dec 05, 2024  on Shopify

Merging orders won’t affect your inventory or sales data, so your business continues to run smoothly.

Bark Avenue

Dec 05, 2024  on Shopify

Recalculate shipping costs according to your store’s rates and refund any unused shipping fees, ensuring that you only pay for what you need.

Joss Insights

Dec 04, 2024  on Shopify

Tailor Mergify’s merging process to suit your unique needs and preferences.

Pawfect Presents

Dec 04, 2024  on Shopify

Set up customizable rules to automatically merge orders as they come in. No need to worry about manually managing every order.

Maximo Shop

Apr 25, 2024  on Shopify

Mergify is highly customizable, allowing me to easily integrate it with our current fulfillment process. The support team is very helpful, making the integration process smooth and hassle-free. I highly recommend!

Zen Market

Apr 17, 2024  on Shopify

Great app. A bit complicated, but Tom helped a lot. The support team was incredibly helpful.

Clean Clicks

Apr 11, 2024  on Shopify

Great app. Easy to use. Great support

Kenal Shop

Apr 07, 2024  on Shopify

Recommend this app for cutting shipping costs. Superb customer support. They added a custom functionality for our store.

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