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Customer reviews: Mergify: Merge, Combine Orders

Develop by BestApper

Reviews (41)

Overall rating
3.9

What Merchants Think

Overall, merchants have mixed feedback regarding "Mergify: Merge, Combine Orders." Many appreciate its ability to streamline order management and reduce shipping costs, often highlighting its customizable features and helpful customer support. However, there are also concerns regarding changes to the free plan, technical issues with order merging, and inconsistent customer service availability.

Key Strengths

  • Accurate inventory and sales data is maintained, with no disruption from merged orders.
  • Customizable rules allow for automated merging based on specific criteria, reducing manual effort.
  • The app significantly lowers shipping costs by merging orders and recalculating shipping fees.
  • Mergify is highly customizable, integrating smoothly with existing workflows.
  • The support team is generally responsive and aids in smooth app integration.
  • Merchants can save time and money with the app's order consolidation capabilities.

Common Concerns

  • Unexpected changes to the free plan, leading to confusion and dissatisfaction among users.
  • Technical issues such as creating new orders that do not auto-update fulfillment statuses on platforms like Facebook.
  • Reports of long wait times or unresponsiveness from customer service during critical issues.
  • Complexity in app usage, requiring thorough customer support for effective implementation.

Final Thoughts

"Mergify: Merge, Combine Orders" offers valuable features for merchants looking to streamline order processes and cut shipping costs. It is well-regarded for its customization and automation capabilities. Nevertheless, some user concerns, particularly regarding changes to the free plan and technical challenges, highlight areas for improvement. Overall, the app is a useful tool with potential for enhancement in customer communication and service reliability.

Mystic Bay

Jun 26, 2025  on Shopify

We’ve only been using Mergify for a few weeks, but we’re already seeing the difference. It catches duplicate orders and merges them before we even notice — saving us so much on packaging and shipping. It’s also helped us reduce fulfillment errors. Super happy with this app!

Whisper Glow

Jun 26, 2025  on Shopify

I run a small handmade products store and every shipping cost matters. Mergify has helped me save significantly by grouping orders automatically. Even better, my customers love that they receive everything in one package. It's improved our reviews!

Pure Path

Jun 25, 2025  on Shopify

Fantastic tool. We installed Mergify right before the holidays and it handled a large number of orders flawlessly. Our team was already stretched, and this really helped us cut down on repetitive tasks and manual checks. We'll be keeping it long-term for sure.

Whisper Glow

Jun 24, 2025  on Shopify

Timber Vault

Jun 24, 2025  on Shopify

We love how Mergify doesn’t just blindly merge orders — it actually gives us control. You can decide how long to wait between orders, which customers are eligible, and more. It’s smart automation, not just automation for the sake of it. Worth every penny

Blink cart

Jun 12, 2025  on Shopify

Honestly, I was expecting to run into bugs, but Mergify has been incredibly stable. No hiccups so far and the interface is clean and simple. Great support too — they helped us understand how to fine-tune the settings for our store’s workflow.

Glimmer Path

Jun 12, 2025  on Shopify

Mergify is now a core part of how we manage our order fulfillment. We get tons of add-on orders after customers check out, and this app makes it easy to combine everything and ship it all at once. It’s saving us real money and reducing confusion.

Golden Thread

Jun 02, 2025  on Shopify

This app helped us solve a big issue during our sale events. Customers often place two or three orders back-to-back, and with Mergify, we’re now able to merge them before anything ships out. Not only does it save money, but it’s a better customer experience too.

Serene Lane

May 27, 2025  on Shopify

Mergify has made managing our subscription orders so much easier. We get a lot of customers who place multiple orders in a week, and now everything is combined automatically. Fewer shipments, lower costs, and fewer headaches. Works like a charm.

Jazzy Jewels

May 26, 2025  on Shopify

Had a network issue that broke Mergify’s integration. Initially, support was slow, but when they finally replied, they stayed late to troubleshoot. Fixed everything in 2 days. Give them a chance—they’re human!

Vibrant Cove

May 23, 2025  on Shopify

The best part about Mergify is how hands-off it is. Once you set up your automation rules, it quietly does its job in the background. It doesn’t interfere with our normal fulfillment process or mess with inventory counts. It’s been a very reliable tool.

Vivid Grove

May 20, 2025  on Shopify

We came back to Mergify after trying a few alternatives — none of them worked as smoothly. This app is clearly built with real merchant needs in mind. Merging rules are easy to set up and the logic behind them is spot-on. It’s like having an extra team member handling logistics.

Urban Drape

May 13, 2025  on Shopify

Finally an app that merges orders without messing up our inventory or sales reports. Perfect!

Luxe Wear

May 12, 2025  on Shopify

Mergify is a game-changer! It keeps our analytics clean while saving shipping costs. Love it

Comfort Aura

May 11, 2025  on Shopify

Exactly what we needed! Merging multiple orders manually or automatically gives us full control.

Style Sphere

May 10, 2025  on Shopify

This app has made our shipping process smarter and cheaper. Very happy with how it integrates with our store

Homely Goods

May 09, 2025  on Shopify

Excellent tool! Easy to use and extremely helpful for busy stores handling multiple orders daily.

Chic Trove

May 08, 2025  on Shopify

Highly customizable and reliable. Our inventory and sales data remain accurate even after merging orders.

Metro Goods

May 07, 2025  on Shopify

We’ve saved hundreds of dollars already thanks to Mergify! The automated rules feature is fantastic.

Cloud Cart

May 06, 2025  on Shopify

This app is a must-have if you want to reduce shipping fees and manage orders smartly. Setup was quick and simple!

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