Reviews: Beacon Fraud Protection

Customer reviews: Beacon Fraud Protection

Reviews (16)

Overall rating

4.7

5

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4
3

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2
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What Merchants Think

"Beacon Fraud Protection" is highly regarded by merchants for its effectiveness in preventing fraud. Users consistently praise the quality of support and the responsiveness of the team behind it. Many users have successfully utilized the app to safeguard their transactions and appreciate the ongoing updates and assistance provided by the developers.

Key Strengths

Effectiveness in preventing fraudulent transactions.
High-quality customer support and responsive team.
Easy customization and adaptability to specific merchant needs.
Regular updates with new features.
Assistance in verifying customers instantly to prevent chargebacks.

Common Concerns

Need to update to newer versions for optimal functionality.
Importance of configuring settings correctly to prevent issues.
Occasional difficulty in contacting admin for specific inquiries.

Final Thoughts

Overall, "Beacon Fraud Protection" receives positive feedback from merchants who have effectively improved their transaction security with the app. While some minor configuration and support contact issues were noted, the app is considered a valuable tool for fraud prevention for businesses of various sizes.

RIH/HAIOTB Stores

Mar 14, 2025 on Shopify

Great app and beyond exceptional customer service. I get immediate and INTELLIGENT responses to any support request. Thanks Beacon (and Jason!) you are protecting our store. It's much appreciated.

TradingCardsMarketplace.com

Sep 26, 2024 on Shopify

We are extremely happy with Beacon and all of the support we have received. We highly recommend it based on not only value but the quality of the people behind it.

Neology Technology

Jul 10, 2024 on Shopify

Fantastic app. We've been using Beacon Fraud Protection over a year and it helped our online shop from fraud orders. Support is very responsive and understand our enquires. Highly recommended!

ENERSKIN JAPAN

Jun 19, 2024 on Shopify

In the SMS authentication control panel section, I get the message "You need to update to version 2.0 or later." How do I update the app?

gosuacademy

Dec 15, 2023 on Shopify

Perfect for what we need, and the team has helped tremendously with customizing aspects and explaining things thoroughly. I am very happy with the app & support.

TITAN

Apr 12, 2023 on Shopify

Beacon has been a great help to our store in cancelling fraudulent transactions. They're very attentive and very responsive to us whenever we send them a message. They keep us updated with the new features and they never fail to address our concerns. Kudos to Jason and the team!

LSP Actions by Lemon Sky

Dec 02, 2021 on Shopify

Provided you get the settings correct for your needs then this is a really great app. The developers are super helpful and will work with you to get your settings right. They are very responsive and quickly fix any issues that arise. Those who have left negative reviews were probably running with the default settings. If you do not configure the settings you actually need then you cannot blame the app for working in a way you might not have expected. So, please ensure you configure it appropriately from the offset and reach out to the developers if there is anything you don't understand. We are very pleased with this app - we have not been running it for long and it has already helped us to prevent a fraudulent transaction.

Apartment 507

Apr 17, 2019 on Shopify

We've been using this app for the last two years. It helped us save money from chargebacks and allowed us to verify customers instantly.

giftscarts

Mar 22, 2019 on Shopify

The app phone verification is very important to secure my shop. And Beacon support team is great. I changed my shop domain and beacon support team has solved all my issues very well after the change. My shop works just fine now.