A chargeback has a deadline, and Shopify submits a generic response if you miss it. Backstop checks your store every 6 hours, shows every open dispute with the days you have left, and tells you what evidence your reason code requires. Evidence is assembled from your order data, previewed as the exact PDF, and sent only when you say so. Nothing is ever submitted without your approval, and you can cancel in one click from settings.

• Automatic dispute watch every 6 hours with deadline countdowns in days
• Reason code coaching: what each dispute type needs as evidence
• Evidence packs assembled from your order data, previewed as the exact PDF
• You approve everything. Nothing is ever submitted without you
• Your refund policy automatically included in every evidence pack