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Customer reviews: Pre‑order Manager Pro

Reviews (24)

Overall rating
3.1

What Merchants Think

The reviews for "Pre-order Manager Pro" are quite mixed. Many merchants appreciate the functionality and support the app offers, highlighting its usefulness for managing pre-orders and inventory. However, a number of users express significant concerns regarding customer service responsiveness, which appears inconsistent according to some experiences.

Key Strengths

  • Effective pre-order and inventory management for larger stores
  • Flexible pre-order item management with various shipping options
  • Allows automatic deactivation of pre-order when stock is replenished
  • Excellent support in implementing custom solutions
  • Integration with other apps, like Bundles.app, for enhanced functionality

Common Concerns

  • Inconsistent and sometimes unresponsive customer support
  • Issues with recent updates impacting app functionality
  • Complexity in app setup and usage for some users

Final Thoughts

"Pre-order Manager Pro" is a highly functional app for those needing robust pre-order capabilities, especially in large inventory settings. While the technical and integration capabilities of the app receive high praise, customer service inconsistencies may pose a challenge for some users. Overall, it remains a strong contender in the marketplace for businesses focused on efficient order management.

Mijn winkel

Dec 18, 2024  on Shopify

Sent an email twice to [email protected] no response to a simple question. Wanted to know for one of our stores if it is possible to manage 1000's of products with csv, matrixify or whatever, no response.

EternaCards

Oct 09, 2024  on Shopify

Shocking customer support. I had to reach out to Shopify who had to nudge the developers to respond. After one response, I asked my questions and have been waiting to hear back since. Simply not good enough in comparison to your competition.

Wargame Portal

May 17, 2024  on Shopify

This was exactly what I needed and the customer support was so helpful throughout, even helping implement changes that catered to my exact needs.

Paynes Gray

Feb 23, 2024  on Shopify

Great app to have for larger stores that maintain stock lists from multiple vendors. We are able to offer pre-order for specific skus and upload quickly to create and maintain. Support is top notch when issues arise. The team is quick to make updates and add features based on needs. Highly recommend!

OpulentBeauty

Oct 25, 2023  on Shopify

Tried a few on the Shopify app store. Brilliant app and support has been excellent, thank you Jesse. Great app for managing preorder items more flexibly. The different shipping options shown in the checkout reduces a lot of friction with customers having to wait for orders until the out-of-stock item is fulfilled. Thank you!

Bunch Bikes

Oct 24, 2023  on Shopify

This app solves what we weren't able to solve with any other app... being able to take pre-orders on our site that 1) automatically turned off when stock checked in and 2) played nice with Bundles.app (app we use to sell product bundles). There's been occasional issues as the app updates or our theme updates, but the developer is super quick to respond and figure out the issue and fix it. Highly recommend!

Sim-Lab

Oct 24, 2023  on Shopify

Solid app. Needed some customization but support quality was excellent and is now working perfectly. Thanks JP.

Strictly Business Only

Oct 14, 2023  on Shopify

Am liebsten würde ich 0 Sterne geben, einfach nur Peinlich und auch eine Frechheit durch den letzten Update wurde die Möglichkeit genommen sein Abo zu beenden, niemanden aber wirklich niemanden kann ich diese App empfehlen.

Reaper Robs

Nov 16, 2022  on Shopify

Great app, excellent support! Ideal for any online store where you need to track inventory requiring backorder management.

UNBOUND. Supplements

Mar 28, 2022  on Shopify

Managing backorders would be impossible without this app. The app allows you to notify the customer that the item is on backorder, split the order when there's a mix of in stock and out of stock items, and it automatically fills the backorders when inventory comes in. Excellent app, and the support for the app is excellent as well!

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