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Customer reviews: Preorder, Back In Stock ‑ STOQ

Develop by Artos Software

The Back in Stock & Restock Alerts app helps Shopify store owners recover lost sales by notifying customers when out-of-stock products are available again. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,159)

Overall rating
5

What Merchants Think

The "Preorder, Back In Stock ‑ Stoq" app consistently impresses merchants with its ease of use, seamless Shopify integration, and exceptional customer support. Many users appreciate the app's ability to enhance productivity by streamlining the preorder and back-in-stock notification processes. The fast and efficient support team is widely lauded, making the app a popular choice among Shopify store owners.

Key Strengths

  • Excellent customer support with rapid response times
  • Easy to set up and integrate with Shopify
  • Highly customizable to fit store themes
  • User-friendly interface
  • Seamless preorder and back-in-stock notifications

Common Concerns

  • Initial setup may require assistance for customization
  • Some merchants experienced glitches in the beginning
  • Desire for consolidated restock notifications rather than separate emails for each product

Final Thoughts

Overall, the "Preorder, Back In Stock ‑ Stoq" app is well-received by merchants for its reliability and the excellent service provided by the support team. It is particularly valued for its straightforward setup, extensive customization options, and ability to handle preorder and restock notifications efficiently. While there are minor areas for improvement, such as consolidated notifications, the app's strengths make it a highly recommended tool for Shopify store owners looking to enhance sales through preorder and restock features.

Jesus & Jiu-Jitsu

Sep 01, 2025  on Shopify

Easy to use and setup. Their customer service is top tier as well. Anytime I've had questions, I can chat with a live representative within minutes and get answers quickly.

The Swim Set

Sep 01, 2025  on Shopify

always very fast and efficient - thanks

Lamb and Honey

Sep 01, 2025  on Shopify

I was creating my first pre-order and I got stuck. The Pre-Order button wasn't showing up. Hassan quickly came to my rescue and fixed the issue! Sweet, kind, courteous, prompt and professional. I think I found my pre-order that I will use going forward...

NICOLEHOLLIS Collection

Sep 01, 2025  on Shopify

PINE BARRONS

Sep 01, 2025  on Shopify

This app is amazing! And I installed and tested maybe five or six different back in stock apps. This one is by far the easiest to set up and use. And it also has a pre-order feature as well. The "Notify Me When Back in Stock" button was not in the place I wanted, so I chatted with the app team and within minutes they fixed two things I wanted. They placed the Notify Me button under the variants and not to the side. Easier to see. I am so impressed. Thank you Stoq for excellent service and an outstanding product.

Giabe

Sep 01, 2025  on Shopify

Perfect app for preorders, made-to-order and notify me functions. Support is quick, super friendly and really helpful at all times. Would highly recommend Stoq!

RandM Smoke

Aug 31, 2025  on Shopify

Hassan helped me very quickly and competently.

Security Bollards Direct

Aug 31, 2025  on Shopify

Reached out to Hassan today, and I have to say, he was super helpful and managed to set everything up as we wanted, and now the app looks great and works as expected. Great job all round!

7 Good Ears

Aug 31, 2025  on Shopify

I set this up for pre-orders and am working to automate some of my processes in sync with my email provider. I was stuck so I sent a message to chat. In less than 15 minutes, Hassan provided me with assistance and the exact answer I needed to set things up for my customers. Stoq will help me maintain momentum in my business. And so far, I am only using the free plan. I anticipate upgrading when I hit the 10 preorders/month threshold.

Cucutoys

Aug 29, 2025  on Shopify

Awesome support level. I was astonished of the response and help I got from K. She makes sure everything fits your needs in no time, and make the changes smoothly. 10 out of 10. I do recommend it.

Highway Robery

Aug 29, 2025  on Shopify

So far the team has been super helpful in getting us set up!

Counterpoint Design Resources

Aug 28, 2025  on Shopify

Great help - it was a pleasure discussing with Nagaraj the issues we were having. He helped fixing the problems promptly and provided detailed explanations. Great customer service!!

Fairfax & Favor

Aug 28, 2025  on Shopify

Khutheja was amazingly fast and accurate with the information I needed. still exploring the app but no complaints as yet! customer service is top nothinch though :)

enTex

Aug 28, 2025  on Shopify

Great app with very responsive and helpful chat support. The team is friendly, quick to respond, and really willing to help. Highly recommend!

Bark design

Aug 28, 2025  on Shopify

Got the help I needed really easy and fast :)

Bronte Decor

Aug 28, 2025  on Shopify

The support was fast in helping me set things up. Better yet, the app does exactly what I need it to do. Thanks!

YUKARI STUDIOS

Aug 27, 2025  on Shopify

Exceptional Customer Service! Hassan and the team got exactly what I was looking for done in minutes.

UltraBreaks

Aug 27, 2025  on Shopify

Stoq support, specifically Hassan, has been excellent. He provides us with the best possible service, which is exactly what we want.

K&B Audio

Aug 27, 2025  on Shopify

We had notice that our previous back in stock app was being shut down. It's always a pain when you have to find a new app, set it up, figure it out and change over. Especially when you're really busy! But not this time!! I found Stoq and set it up in minutes. All quite self-explanatory and an easy to use UI - however I contacted Hassan in support for some setup help and he went above and beyond to not only move the button position but also match my theme styling and answer my questions. Now we have a much better back in stock notification system that is more flexible, works better and easier to manage, oh and I can get it integrated with Klaviyo which is even better. But on top of that we have unlocked Pre Orders which is really useful not just for pre-orders but for special order items that we have which have a slightly longer lead time. Both functions are flexible, easy to use and I think we'll easily generate more sales than the app costs making it a no brainer. Thanks Stoq and thanks Hassan!

ONE.PARIS

Aug 27, 2025  on Shopify

I received quick help and good support! Thanks!

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