Reviews: AfterShip Email Marketing,SMS

Customer reviews: AfterShip Email Marketing,SMS

Reviews (6,390)

Overall rating

4.8

5

158
4

11
3

2
2

1
1

7

What Merchants Think

Overall, merchants have mixed opinions about "AfterShip Email Marketing, SMS." Many appreciate its user-friendly interface and valuable features that enhance marketing efforts. However, several users express concerns about customer support and billing issues, which have left some frustrated and considering alternative solutions. The app is generally well-regarded for its functionality and ease of use, but customer service consistency is a point of contention.

Key Strengths

User-friendly interface that makes setup quick and easy.
Effective marketing tools, including email and SMS services, that boost customer engagement.
High-quality customer support known for its quick and professional responses (notable mentions to team members like Jai, Shaim, and Ayushi).
Robust features that allow for seamless integration and effective marketing automation.
Positive impact on engagement rates and ROI, especially noted by businesses using advanced features.

Common Concerns

Account suspensions and billing issues, including overcharges and double billing.
Difficulties in reaching customer support, leading to unresolved problems.
Lack of certain features in free plans, limiting functionality without premium upgrades.
Some features require a higher payment plan, perceived as expensive by some users.
Concerns about the app's impact on store performance, especially related to uninstalling and reverting changes.

Final Thoughts

"AfterShip Email Marketing, SMS" is a potent tool for merchants seeking to enhance their marketing strategy with its comprehensive set of features and easy-to-use platform. While many users have positively highlighted its impact on business engagement and customer service, the app could benefit from addressing customer service and billing concerns to improve merchant satisfaction. For those considering this app, weighing its benefits against potential service issues is essential to ensure it aligns with their specific needs.

The IQ Studios

Oct 01, 2024 on Shopify

They have the best customer support I have ever experienced. Really kind and helpful assitance.

H.P. May Magick Shop

Sep 26, 2024 on Shopify

Excellent customer service with Jai! He was prompt and professional. I immediately got the upgrade to Flow Editor that I needed without any hiccups! Seamless integration of the new feature and able to use immediately! Thanks Jai & Aftership!

Kleenaire

Sep 25, 2024 on Shopify

AfterShip customer service was very knowledgeable and helpful. Aseem Nawa was great to work with.

Fresh For Society

Sep 24, 2024 on Shopify

Pooja was very helpful and professional in helping migrating my account over to new flow feature.

Foolysh x Gyrl

Sep 18, 2024 on Shopify

MortalStar

Sep 17, 2024 on Shopify

easy

27thjewel

Sep 15, 2024 on Shopify

Its good so far, still testing it out

Gymsis

Sep 04, 2024 on Shopify

Thank you! it's was so fast.

Tandem Tailz

Sep 03, 2024 on Shopify

Pawsome Email & SMS Marketing! AfterShip Email & SMS made keeping in touch with our pet-loving customers a breeze! Easy Setup: We were up and running in no time—super user-friendly! Customer Love: Our customers now get real-time updates on their orders, promos, and more. SMS? Total game-changer! Results: Boosted engagement and happy tail wags all around. Highly recommend!

LYRICHAWAII

Sep 03, 2024 on Shopify

DWELL by CM

Aug 30, 2024 on Shopify

GREAT SO FAR!

Swift Hockey

Aug 24, 2024 on Shopify

best app used

Outside Store MY

Aug 21, 2024 on Shopify

Good customer service , very fast action.

Chamule

Aug 20, 2024 on Shopify

FINEST SCULPTURE

Aug 18, 2024 on Shopify

I like this app for its rich set of functions, it has everything I need. I highly recommend it to everyone.

Enchanted Wik Candle Co & Bar

Aug 17, 2024 on Shopify

The app is easy to use and is exactly what I was looking for regarding sending specific emails to our customers. Thanks!

9 DRAGONS

Aug 17, 2024 on Shopify

Have just started using this app and was provided with support via chat with an advisor which was very quick and helpful.

Digital Store

Aug 15, 2024 on Shopify

Un excellent service de suivi ! Après avoir utilisé Aftership pour suivre ma commande, je suis très satisfait du service. Les mises à jour étaient régulières et précises, ce qui a facilité le suivi de mon colis. L'interface est simple à utiliser et rend le suivi sans tracas. Je recommande Aftership pour une expérience de suivi fiable et efficace.

springseaon

Aug 14, 2024 on Shopify

Easy to use

AMRHEA

Aug 13, 2024 on Shopify

amazing support and help throughout the whole process.