Aurai automatically defends your store against chargebacks and disputes. When a dispute opens in Shopify Payments, Aurai detects it, gathers the relevant order, fulfillment, and customer evidence, writes a response tailored to the reason code, and submits it before the deadline. You can review and submit each response in one click, or let Aurai submit automatically. Aurai works in the background and keeps every dispute organized in one place, so you never miss a response deadline.

• Detects new chargebacks and disputes automatically, in real time
• Builds dispute evidence from order, fulfillment, and customer details
• Writes and submits a tailored dispute response before the deadline
• One-click review and submit, or fully automatic submission
• Tracks every dispute and its deadline in one organized place