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Customer reviews: Art of Where ‑ Print on Demand

Develop by Art of Where

Reviews (58)

Overall rating
3.5

What Merchants Think

The overall feedback for "Art of Where ‑ Print on Demand" is quite positive among merchants. They often praise the quality of products, customer service, and the seamless integration with Shopify. However, some concerns are raised about production times and certain limitations in app features. Nonetheless, many merchants express hope for the future improvements and continued use of Art of Where in their businesses.

Key Strengths

  • High-quality fabric and print quality.
  • Excellent customer service and responsive support.
  • Seamless integration with Shopify, including auto-fill for products and variations.
  • User-friendly design lab with options such as design cloning/mirroring.
  • Canadian-made products with local sourcing, appreciated by Canadian merchants.
  • Fast shipping and reliable turnaround times when expectations are managed.
  • Comprehensive branding options, including custom labels and packaging inserts.

Common Concerns

  • Long production times for some products.
  • Lack of design template saving feature in the app.
  • Technical issues and initial setup difficulties experienced by some users.
  • Limited model mockups, with some merchants finding existing ones unattractive.
  • Concerns about profit margins being low for some products.
  • Incompatibility with Shopify POS for in-person payments causing inconvenience.

Final Thoughts

"Art of Where ‑ Print on Demand" is well-regarded for its product quality and customer service, making it a preferred choice for merchants seeking a reliable print-on-demand service. While there are some areas that need improvement, such as the production time, design features, and model representations, the positive aspects often outweigh the negatives. With a bit more refinement, the app could significantly enhance its standing in the print-on-demand landscape.

Fetch Art

Jun 26, 2024  on Shopify

There was a complete lack of efficient communication. My order was in production for over two weeks!!! Another order was in paid status for over 5 days. Definitely poor service. This is not acceptable for any business. Extremely disappointing.

Zodi Star

Feb 13, 2024  on Shopify

I've received several legging samples and a skater dress sample from AOW and love both the fabric and print quality. I look forward to creating more products in the near future. As for customer service, I had a great experience when requesting the recovery of some original design file uploads that I lost on my end. I did not save them in the image library so I sent an email requesting if they could be sent to me. Paige responded within 24 hrs and sent me a WeTransfer link with all the original design files that I had requested the very next day. Thank you Paige! That saved me many hours of work. Greatly appreciated!

CirceMoon Wellness Co.

Dec 07, 2023  on Shopify

I would like to begin by stating that I ordered a sample from them, and I am very impressed by the quality and comfort of the garment (lounge pants). The print is vibrant and the colour is perfect. Production time was a bit long, but if it means that the final product is this level of quality, I am fine with that. I would love to be able to save designs as templates, because it’s a bit of a pain to have to start a new design each time you need to slightly alter a product. This is the only reason why I am giving them 4 stars and not 5. I am sure that they know that this is an industry standard and they are working on making it a reality in the near future. This company got bad reviews during COVID, as most POD companies did. I believe that the industry is still trying to recover, and I have high hopes and a positive outlook for Art of Where.

Carol White Fine Art & Stationery

Dec 13, 2019  on Shopify

This app is excellent, especially how it auto-fills products, variations and sku numbers directly to Shopify after you've created them in Art of Where. The dropshipping/print-on-demand is seamless as well. The only thing I wish it did was work seamlessly with the Shopify POS for paying in person. It works still, if you set your orders to Manually Confirm Orders, then you can just remove the POS orders and leave the ones that came through your website, but I imagine that as the volume of orders grows, this could pose a problem. Otherwise, this app is top notch!

Pxy24/7

May 31, 2019  on Shopify

The app itself was easy to install and it works seamlessly with Shopify. I love the design lab, especially being able to either clone or mirror the other side of the product, so that you don't have to try and line everything up all the time. The integration of the products with Shopify is also super easy. Great experience!

Wolf Trail Market

Apr 14, 2019  on Shopify

I have been using Art of Where for a while now as my main artwork and bag/shoulder bag supplier with hopes to use the service more often in the future. The quality of the products is amazing, the canvas artwork and day tote bag are really high quality. I also love the extra branding options provided through creating clothing labels, branding stickers for packages, and artist/company cards to insert in packages, absolutely top notch. I also love the fact that everything is hand made as much as possible and that everything is made, and the materials used are sourced, in Canada, something I truly appreciate as a Canadian shop owner, also having all the prices in Canadian Dollars has really helped properly pricing items. Shipping was fast and reliable and customer service was quick, responsive and professional and the creators interface is clean, easy to use and all the information and tools needed to create great products are there. A perfect print on demand product service (in my opinion) and I would recommend this service to anyone looking for a Canadian supplier in a heartbeat. Thank you and keep up the great work.

Inside Out Active

Oct 17, 2018  on Shopify

I love that this makes the process of getting my product from the manufacturer directly to my customer so much more streamlined. Now I don't have to log into several sites and remember all the information just to get an order placed. It is also really easy to use.

A.WAB by O.VAHFX

Oct 01, 2018  on Shopify

As a designer " when you send your designs to a company " you expect them to handle them with care " I have to say; The quality control with this company is impeccable . Every time you call someone is there to listen; with a smile in there voice. I have worked with many ecommerce apps "as i use shopify and the apps they provide at shopify " Linking designers like me to a print company . I have used RageOn and Printful. I have had a few issues; lets just say that. the process was like pulling teeth. Now for me ART OF WHERE is Untouchable. 95 % of my products are with ART of WHERE now. These guys are by far the best ! With them you will receive " A company and experience " above and beyond what is expected of Customer service. They will value the time you spent designing & reflect that in the products they are providing to your customers . I love them . I cannot say enough about them . Art without a brush loves Art of where. Adam Orosco

Alba Paris Art

Aug 30, 2018  on Shopify

I have been using Art of Where since 2016 and their products and services are outstanding. They take up to 10 working days to create some products but as long as you state it in your store, customers won't have a problem waiting, because when they receive a durable product, with good quality fabric and stitching and saturated print (that never fades), they will only have good things to say about your company. They make everything in Canada so they are completely sweatshop free! Their customer service is great! They are always very helpful and understanding. I've tried sooo many print on demand companies and I couldn't recommend Art Of Where enough, they have NEVER failed me or my customers.

Rodifer Animation Company

May 02, 2018  on Shopify

I've been using the app for a few months now, and despite some initial technical hiccups with the app, things are great now. I ordered a sample of their wood print, and the print and build quality were amazing. All of my images are in the 300 - 400 dpi range when uploading, which is incredibly good. I also like the fact that they have phone support, and their shipping was fast (5 days).

Threadiverse

Apr 09, 2018  on Shopify

App is not perfect, prints are quality, mock ups look god awful. put some model mockups in the store the same way printful does at the very least. considering you have womens clothing in the store, you should make it visibly appealing to women. Not 3d models that don't even look good to guys viewing them online. they look like gamecube graphics mockups. If artofwhere could overcome the prices it offers, tiny profit margins and get some actual models it would be greatness in and of itself but they refuse to and insist on mediocrity. Geeky apparel store: https://threadiverseapparel.com/

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