Archive Instagram & TikTok UGC logo

Customer reviews: Archive Instagram & TikTok UGC

Reviews (48)

Overall rating
4.8

What Merchants Think

The "Archive Instagram & TikTok UGC" app is highly regarded by merchants for its ease of use and effectiveness in managing user-generated content (UGC). Many users praise the app's ability to streamline content collection and display, as well as its excellent customer service, which resolves issues promptly. Overall, the feedback reflects satisfaction with the app as an essential tool for enhancing online store presentation and marketing strategies.

Key Strengths

  • Effectively captures and organizes tagged content automatically.
  • Includes a free shopping feed widget up to 10K, enhancing accessibility.
  • Strong customer service with rapid response to inquiries and issues.
  • Customizable display options for showcasing UGC on websites.
  • Super-search feature for targeted content searches and tracking.

Common Concerns

  • Confusing pricing information and lack of transparency.
  • Initial setup may require assistance or clarification.

Final Thoughts

The "Archive Instagram & TikTok UGC" app is well-received by merchants, seen as a valuable addition to e-commerce platforms for its powerful UGC management capabilities. Despite some concerns about pricing clarity, the app's strong customer support and useful features make it a recommended tool for businesses looking to enhance their social proof and marketing efficiency.

Lucini London

Aug 19, 2024  on Shopify

I came across Archive when seeing their widget on another website. I contacted them and the replied pretty much straight away. I was delighted to find out that their Shopping feed widget is free to use up until 10K. I found Kylie super helpful and fast in answering questions over live chat and I was set up quickly and had the feed showing on my Shopify website in literally no time. We have lots of influencers posing in our fashion products and it automatically pulls in all their post so on my, same for customers that mention us in their posts so you can really showcase what your fashion products look like being worn by other people rather than just how they look in the professional photoshoot photos. Really love this tool, you have other features such as being able to order the feed how you want and being able to select exactly which posts show on it and where. I also love how it shows the posters Instagram username and their follower count and you can open the posts without leaving your website. A great addition to our website and the support has been fantastic!

WhyGolf

Feb 19, 2024  on Shopify

I had a concern with the app initially but the customer support team stepped in quickly and made things right. Highly recommend Archive to anyone looking to display UGC on their store. Great product and looking forward to new features down the road!

Poppy Barley

Jan 24, 2024  on Shopify

Our team uses this app constantly for social listening and partnership/campaign tracking. Their customer experience is great as well!

Solawave

Dec 06, 2023  on Shopify

Archive has been a game-changer for our influencer and content department. Our influencer team is able to track all tags and organize them in the collections tab. We especially love the super-search feature which allows us to search content based on specific needs. Their customer service is also really helpful and responsive when we have any questions. We highly recommend!

Coffee Mug

Oct 31, 2023  on Shopify

Pricing info is confusing. Some transparency would be good. Either start with a low-tier plan or forced to talk to a sales agent is not a good first impression.

Evolve Apparel

Aug 23, 2023  on Shopify

Fantastic Customer service, any issues get sorted straight away! The app also does an amazing job at capturing all tagged content, highly recommend!

Fling

Aug 22, 2022  on Shopify

This app is amazing. It used to be such a pain to save our tagged stories and other UGC and we would often miss amazing content about our brand. Now that part of our business is on autopilot. One less thing to worry about. Archive App has been smooth to use and zero issues. If your brand gets content tagged on IG, I highly recommend that you install Archive App.

Wolven

Apr 10, 2022  on Shopify

Highly recommend the Archive app! It allows us to be sure that we catch any expiring stories that our team might have missed over the weekends or holidays.

Serge DeNimes

Jan 31, 2022  on Shopify

Great app to keep track of all of the tagged content at scale so you can use it for marketing purposes

Scroll to Top