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7.4
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Searchspring

Develop by Shopify
Free plan available

Search, Merchandising, and Personalization Platform

Personalized recommendations
Product merchandising
Relevant search results
Meaningful data insights
21 Reviews
7.4
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About Searchspring

Launched Apr 16, 2014

Categories

Analytics Sales analytics Search and filter Upsell and cross-sell

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Deliver the ultimate online experience. Get the right product to the right person at the right time.

Searchspring is the difference between a single transaction & a meaningful relationship. Online shoppers hate visiting a site and not being able to find what they want. They won’t convert, they’ll jump to a competitor, & never come back. Searchspring gives you total control over your site, so shoppers enjoy being there. Increase cart size, conversions, and repeat customers with Search, Merchandising, and Personalization that get the right product in front of the right shopper at the right time.

Searchspring is the difference between a single transaction & a meaningful relationship. Online shoppers hate visiting a site and not being able to find what they want. They won’t convert, they’ll jump to a competitor, & never come back. Searchspring gives you total control over your site, so shoppers enjoy being there. Increase cart size, conversions, and repeat customers with Search, Merchandising, and Personalization that get the right product in front of the right shopper at the right time. more
  • Get the right product on your shoppers’ screen with relevant search results.
  • Take control over what shoppers see & don’t see with product merchandising.
  • Curate an engaging shopper experience with personalized recommendations.
  • Understand your shoppers' intent with insightful, meaningful data & insights.

Pros

  • Greatly improves onsite search capabilities and personalization
  • Extremely robust app with amazing onboarding team
  • Significantly increases cart size, conversions, and repeat customers
  • Provides relevant search results and personalized recommendations
  • Offers deep and insightful data for understanding shopper intent
  • Easy to integrate with platforms like Shopify
  • Full suite of features that help monetize site search
  • Results in a noticeable uptick in sales
  • Simple to operate day-to-day with minimal effort
  • Reliable platform with no significant outages reported
  • Scalable and can grow with the business

Top Helpful Reviews

Knifewear - Handcrafted Japanese Kitchen Knives

Sep 18, 2024  on Shopify

After an initial good start with Searchspring, I cannot recommend them at all. I recently waited over 6 weeks for a response to a helpdesk ticket that was never resolved and then was told that going forward, it shouldn't take more than 3 weeks to get a first response for help. For 2K a month, I would expect to be able to to send 2-3 tickets to a helpdesk a year and get a timely response. I was told that Q3 and Q4 are their busiest months, and so there is a delay in responding to customers. That ends up be 6 months of year, where we can't get any support. As they lock you into a 12 month automatically recurring contact, you are stuck with them and they have no incentive to improve the service. I would avoid Searchspring.

Peet's Coffee

Apr 16, 2024  on Shopify

Relatively simple platform that's simple to operate day-to-day. Having used other platforms in the past, Searchspring is surprisingly low effort and I can't remember an outage over the past couple of years. Definitely a platform that has a high ceiling and can scale with your business.

Boveda® Official Site

Apr 05, 2024  on Shopify

Searchspring has allowed us to greatly improve our onsite search capabilities and personalization. The App is extremely robust and their onboarding team was absolutely amazing. We are looking forward to continuing to grow our site capabilities with Searchspring.

Plumbing Overstock

Apr 02, 2024  on Shopify

After integrating SearchSpring into our online store, the difference was night and day. The search function became incredibly intuitive, leading our customers straight to what they wanted - our sales have seen a noticeable uptick since. The dashboard offers deep insights that have been crucial for tweaking our inventory to match customer preferences. Plus, anytime we've needed help, their support team has been on the ball, offering quick and effective solutions. It's not just a tool; it's been a game changer for our business. Easy 5 stars for making our lives so much easier and our customers much happier!

Hat Club

Apr 01, 2024  on Shopify

We've been using Searchspring for about 2 years, and love the application. It works seamlessly with Shopify, allows for easy configuration, and has a full suite of features that help us monetize our site search. We see a 20% increase in AOV and a significant increase in conversion from those who use our search feature run by Searchspring. We love it and plan to continue using it going forward.

Wild Oak Boutique

Mar 28, 2024  on Shopify

Searchspring has allowed us to enhance our customer experience at various touchpoints. From its search capabilities and robust merchandising tools, Searchspring has exceeded our expectations in every aspect. Customer support is responsive and solves issues quickly. If you're looking to take your e-commerce search and merchandising capabilities to the next level, I recommend Searchspring.

Billini

Mar 28, 2024  on Shopify

Searchspring has been an incredible and powerful tool that powers both our search and merch onsite. Implementation was really seamless and the ongoing tech & account support is fantastic. The dashboard is super easy to use and provides really helpful insights and reporting, that help us keep track of trends & search results to better optimise our onsite experience. It has also immensely improved our merchandising, where we are able to set rules & boosts across different collections, ensuring the best products are served to our customers. Searchspring also powers useful features like product badges, filter menus and in line banners that have really elevated our site. Couldn't recommend it enough!

Ksubi US

Mar 27, 2024  on Shopify

Searchspring is genuinely an e-commerce game-changer! Making search and merch optimisations is incredibly efficient, and the level of personalisation is great. The powerful product recommendation engine has also contributed direct uplift to the business. The support team & CSMs are amazing to work with. Couldn't be happier!

SARAH & SEBASTIAN

Mar 27, 2024  on Shopify

Searchspring emerged as our top choice after evaluating numerous search providers, offering unmatched search refinement capabilities and the best customer support which we soon came to experience ourselves. It enhances site navigation and product discovery, significantly improving the shopping experience for our customer. The support team's readiness to assist with any issue sets Searchspring apart, ensuring a smooth implementation and ongoing optimisation. Beyond its core search functionalities, Searchspring offers a suite of tools designed to empower and help curate and personalise the shopping journey. From creating targeted search campaigns to implementing smart product recommendations, these features work together to not only meet but anticipate customer needs. The platform’s analytics also provide invaluable insights, enabling businesses to make data-driven decisions that further refine the user experience. For e-commerce sites aiming to boost search functionality and customer satisfaction, Searchspring is a comprehensive, highly recommended solution.

Gameology

Mar 27, 2024  on Shopify

Dealing with the Searchspring team has been amazing from the initial technical setups, the on-boarding and training and the technical support afterwards. So far we have been getting amazing results and it has been great to finally be able to take control over our search results.

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