After an initial good start with Searchspring, I cannot recommend them at all. I recently waited over 6 weeks for a response to a helpdesk ticket that was never resolved and then was told that going forward, it shouldn't take more than 3 weeks to get a first response for help. For 2K a month, I would expect to be able to to send 2-3 tickets to a helpdesk a year and get a timely response. I was told that Q3 and Q4 are their busiest months, and so there is a delay in responding to customers. That ends up be 6 months of year, where we can't get any support. As they lock you into a 12 month automatically recurring contact, you are stuck with them and they have no incentive to improve the service. I would avoid Searchspring.

Relatively simple platform that's simple to operate day-to-day. Having used other platforms in the past, Searchspring is surprisingly low effort and I can't remember an outage over the past couple of years. Definitely a platform that has a high ceiling and can scale with your business.

Searchspring has allowed us to greatly improve our onsite search capabilities and personalization. The App is extremely robust and their onboarding team was absolutely amazing. We are looking forward to continuing to grow our site capabilities with Searchspring.

After integrating SearchSpring into our online store, the difference was night and day. The search function became incredibly intuitive, leading our customers straight to what they wanted - our sales have seen a noticeable uptick since. The dashboard offers deep insights that have been crucial for tweaking our inventory to match customer preferences. Plus, anytime we've needed help, their support team has been on the ball, offering quick and effective solutions. It's not just a tool; it's been a game changer for our business. Easy 5 stars for making our lives so much easier and our customers much happier!

We've been using Searchspring for about 2 years, and love the application. It works seamlessly with Shopify, allows for easy configuration, and has a full suite of features that help us monetize our site search. We see a 20% increase in AOV and a significant increase in conversion from those who use our search feature run by Searchspring. We love it and plan to continue using it going forward.

Searchspring has allowed us to enhance our customer experience at various touchpoints. From its search capabilities and robust merchandising tools, Searchspring has exceeded our expectations in every aspect. Customer support is responsive and solves issues quickly. If you're looking to take your e-commerce search and merchandising capabilities to the next level, I recommend Searchspring.

Searchspring has been an incredible and powerful tool that powers both our search and merch onsite. Implementation was really seamless and the ongoing tech & account support is fantastic. The dashboard is super easy to use and provides really helpful insights and reporting, that help us keep track of trends & search results to better optimise our onsite experience. It has also immensely improved our merchandising, where we are able to set rules & boosts across different collections, ensuring the best products are served to our customers. Searchspring also powers useful features like product badges, filter menus and in line banners that have really elevated our site. Couldn't recommend it enough!

Searchspring is genuinely an e-commerce game-changer! Making search and merch optimisations is incredibly efficient, and the level of personalisation is great. The powerful product recommendation engine has also contributed direct uplift to the business. The support team & CSMs are amazing to work with. Couldn't be happier!

Searchspring emerged as our top choice after evaluating numerous search providers, offering unmatched search refinement capabilities and the best customer support which we soon came to experience ourselves. It enhances site navigation and product discovery, significantly improving the shopping experience for our customer. The support team's readiness to assist with any issue sets Searchspring apart, ensuring a smooth implementation and ongoing optimisation. Beyond its core search functionalities, Searchspring offers a suite of tools designed to empower and help curate and personalise the shopping journey. From creating targeted search campaigns to implementing smart product recommendations, these features work together to not only meet but anticipate customer needs. The platform’s analytics also provide invaluable insights, enabling businesses to make data-driven decisions that further refine the user experience. For e-commerce sites aiming to boost search functionality and customer satisfaction, Searchspring is a comprehensive, highly recommended solution.

Dealing with the Searchspring team has been amazing from the initial technical setups, the on-boarding and training and the technical support afterwards. So far we have been getting amazing results and it has been great to finally be able to take control over our search results.