Plus plan ($79.90) is unjustified. I placed an order on 27/11/2025 to test the service personally and experience what my customers would go through. • First shipment: lost • Second shipment: re-shipped on 21/12/2025 • Final delivery: 2 January 2026 That’s a 35-day delivery. This level of performance is unprofessional. I tested it personally to protect my customers, and I’m glad I did. Charging $79.90 for a service that performs this poorly is indefensible. They charge stores a significant amount for a service that fails to meet even basic expectations. Had I read the reviews more carefully, I wouldn’t have installed it even if it were free. I hope this review helps protect another store and its customers from a similar experience

The cutomer service is excellent. Mr. Rob from the customer service was very helpful and he resolved my issue immediately and answered all the questions that i had. Really appreciate the good customer service.

Extremely Poor Customer Service and App Experience; My experience with this company has been extremely disappointing. They consistently fail to respond to customer requests, and when they finally do, it takes an unreasonably long time to receive any support. What makes the situation even worse is that even the account manager assigned to me shows no interest in my requests or concerns. There is no follow-up, no effort to solve issues, and no sign that my business or time matters to them. Whenever I needed assistance, the replies were either delayed beyond reason or never arrived. There is absolutely no professionalism, no accountability, and no customer centric approach in how they operate. Honestly, this is the slowest and least reliable customer service I’ve ever experienced. If this company wants to regain trust, they must drastically improve their responsiveness and ensure their account managers actually support their clients not ignore them.

Ava answered a lot of my questions. Now I have to put her explanations to work. Hope this will solve some of my issues with my store

the supporting team is great, and they understand your situation, they are patience. because I didn't have any idea how to fix thing her so there where so helpful for me and my future store thank very much for your help. the chat with great also because we shared screenshots that was I helpful also she was good in explaining everything in every process

Worst fulfillment app I’ve ever used. I placed an order for 40 pieces, and it’s been forever the order still hasn’t shipped. My agent has been lying to me for four days straight, saying “it will ship today” each time, but nothing has happened. I also reached out to customer support, and they were no help at all just kept saying they would “check with the team” and asked me to wait even longer to find out what’s going on with my order.

Very nice people and very easy to understand my website (Quickbuybargains.com) now has a drop-shipping option for my customers and its easy to understand and if you need help support people are very nice and will help you with what you need.

I'm really impressed with the service – fast and helpful support, quick information when needed, and the product functions exactly as expected. Very satisfied!

We installed the app and set up the system according to the requirements. We loaded some test products and listed. When we went to the checkout - it came up with an error message and so we tried to review settings and could not find any problem. We contacted 'Rachel' twice and both times we got the same AI response - 'this is due to the settings you have in Shopify'. The Shopify normally works so obviously it is in the settings for DSM. Do not expect any serious help to get started with this app. You are basically going to waste a lot of time if you want if you run into problems. It is indicative of your vulnerability if you invest a lot of time in this app. We will keep looking and dump this one!

really fast and really great support! i have asked for help alot more times than i can think and i have recieved that help at its fullest. 10/10 supprt from Joe, joe understood and delivered all of my requests.