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Customer reviews: Chatbot & Live Chat | Algomo

Reviews (19)

Overall rating
4.5

What Merchants Think

Merchants generally find "Chatbot & Live Chat | Algomo" to be a transformative tool for customer service, especially in the realm of e-commerce. The app is praised for enhancing efficiency through AI-driven features and seamless integration with platforms like Shopify. While most users appreciate its capabilities, there are some concerns about the customer support provided.

Key Strengths

  • AI-powered chatbots that handle complex customer queries effectively
  • Seamless integration with Shopify, providing real-time order tracking and updates
  • Multilingual capabilities which open up new markets for businesses
  • Smart product recommendations that increase conversion rates
  • Ability to sync automatically with store changes
  • Simple setup and user-friendly interface

Common Concerns

  • Limited customer support responsiveness and lack of helpfulness in some situations
  • Need for more in-depth analytics features to enhance user insights
  • Requests for improved capabilities in modifying AI responses to exclude specific order details

Final Thoughts

Overall, "Chatbot & Live Chat | Algomo" is well-received by merchants who benefit from its advanced AI features and integration capabilities. Despite its strengths, improving customer support responsiveness and expanding analytical tools could significantly enhance user satisfaction and usability.

Radico USA

May 29, 2024  on Shopify

Our website has a complex structure due to the detailed usage and effects of our products. The information provided on the site helps train the AI, making it very useful for customers.

ITECK SHOPSMART

Apr 15, 2024  on Shopify

Algomo is a game-changer. The easy setup and the ability to handle complex customer queries with AI and live chat handovers have improved our support system. I'd love to see more detailed analytics features in future updates.

qedaar

Apr 11, 2024  on Shopify

Algomo offers an unmatched customer service experience. The urgent query detection and lead follow-up features ensure that no customer inquiry goes unnoticed. Expanding its analytics capabilities would provide even deeper insights into customer interactions.

My Store

Apr 08, 2024  on Shopify

Algomo's AI-powered chatbot and live chat features have greatly improved our customer service. The ability to upload support documents directly into the chatbot for smarter interactions is ingenious. I suggest incorporating a feature for in-depth customer chat analysis.

Charlie Pickles

Apr 02, 2024  on Shopify

First let me start off by saying this App had so much potential. I thought within an hour of installing that it would be the one we'd stick with. The pricing seemed great, and the interface was easy to understand. The problems lie with the customer support - there really is none. We wanted to modify the information that was shared with customers about their orders, and omit some specific order details from the AI replies - and no one would help. We tried their own AI chat and it wasn't helpful. We tried getting a real person to reply to us to no avail. If they could improve customer support reply time and attention to reply detail it would be great.

Agence lobsTTer

Apr 02, 2024  on Shopify

Simple et efficace comme un vendeur physique ! On peut voir des produits en résultats. Gagnez du temps mais laissez aussi cet assistant personnel faire ou préparer une future vente. On peut lui demander de comparer des produits et de mettre en avant des points forts de chacun

Hemaway Booster By Einaturalherb

Mar 28, 2024  on Shopify

Algomo offers an unmatched customer service experience. The urgent query detection and lead follow-up features ensure that no customer inquiry goes unnoticed. Expanding its analytics capabilities would provide even deeper insights into customer interactions.

Crucial Experience

Mar 25, 2024  on Shopify

Algomo has transformed my customer service experience. The seamless integration with Shopify and real-time order tracking significantly enhances efficiency. It's a must-have for any e-commerce platform looking to upgrade their customer interaction.

Fitfinity

Mar 24, 2024  on Shopify

"Incredible app! Algomo's multilingual capabilities have opened up new markets for my business. The AI-driven product recommendations have noticeably increased my conversion rates. A highly recommended tool for global commerce."

SilverSurpriseBox

Mar 08, 2024  on Shopify

Got Algomo running on my Shopify recently – it's decent. Good with updates and suggestions, and setting it up was a snap. Keeps up with my store's changes no problem. A feature to dive deeper into customer chat analytics would be ace. Definitely a solid pick for streamlining customer service.

fitness-wheels

Mar 05, 2024  on Shopify

Been using Algomo on my store for a bit and it's impressive. Automatically syncs with my store, offers real-time order updates, smart recommendations, and lets me handle chats directly. Definitely recommend for Shopify users.

Mythic Stones

Mar 05, 2024  on Shopify

Got Algomo running on my Shopify recently – it's pretty cool. Good with product recommendations and order status updates, and setting it up was a snap. Keeps up with my store's changes - no problem. A feature to dive deeper into customer chat analytics would be ace. Definitely a solid pick for streamlining customer service.

NovaNest

Feb 23, 2024  on Shopify

Wow! this is amazing apps, I recommend this apps to everyone. By using Algomo on my shopify store for a bit and its Impressive. Automatically syncs with my store, offers real time order updates, smart recommendations, and lets me handle chats directly. Definitely recommend for shopify users.

the pet accessory shop

Feb 22, 2024  on Shopify

Just started with Algomo on shopify and it's a game changer. Syncs up with store changes instantly-a huge plus. It nails real-time updates and product recs. Also, the human chat option? Lifesaver for tricky customer questions. Definitely worth checking out.

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