Ping: Order Updates with Alexa

Develop by Shopify

$1.99-$15.99

/ Month

7 Days Free Trial

Customer order & delivery updates to an Alexa enabled device

Order status updates

Delivery notifications

Voice command tracking

About Ping: Order Updates with Alexa

Launched Jun 04, 2020

Built by Shopify

Address

Madisonville, LA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Allow your customers to ask their Alexa device for updates on their order from your store.

The number of households with an Alexa device is the highest it's ever been. Give your customers more control with Ping: Order Updates with Alexa. Ping gives your store a new superpower. Your customers can ask their Alexa device, 'where's my delivery' to get an up to date status on their order. From dispatch to delivery. Alexa devices can also receive notifications for key parts in the delivery. Install Ping: Order Updates with Alexa today.

'Where's my delivery?', up to date order status
'Ping, your order will be delivered today' & more notifications
Advanced order tracking in customers' Alexa devices

Pros

Provides an easy way for customers to get up-to-date order status through Alexa-enabled devices
Increases customer control and engagement with their orders
Customers can receive real-time notifications for key parts of the delivery process
Potential to improve customer satisfaction by providing timely information
Simple installation process for stores

Cons

Relies on customers having an Alexa device, limiting reach to non-Alexa users
Dependent on accurate data from the store's order tracking system
Potential privacy concerns with using voice-activated devices for order tracking
May require additional customer support if there are issues with Alexa integration
Customers who are not tech-savvy may find it difficult to use initially