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Customer reviews: Advanced Store Localization

Develop by ShopKeeper

Reviews (45)

Overall rating
4.1

What Merchants Think

Merchants generally express mixed feelings towards "Advanced Store Localization." While many appreciate its robust features and responsive support team, other users have encountered significant difficulties, particularly with support and user interface issues following ownership changes. It seems that the app offers promising functionality but requires proper support and potentially, technical expertise for optimal use.

Key Strengths

  • Responsive and helpful support team, especially under previous management by Alex.
  • Allows product modification and pricing based on location without slowing down the site.
  • Facilitates international expansion through localization features.
  • Effective for controlling product visibility based on viewer location.

Common Concerns

  • Issues with support quality following app ownership change.
  • Need for improvement in the user interface, as noted by several users.
  • Challenges with app configuration, especially for changes in themes.
  • Lack of adequate resources and assistance for troubleshooting complex issues.

Final Thoughts

"Advanced Store Localization" is a capable tool for merchants looking to tailor their product offerings by location. While many users praise its functionality and the customer support (particularly prior to the change in management), others have faced significant challenges with support and configuration. Merchants considering this app should assess their technical capacity to manage potential configuration complexities or consider reaching out to the support team proactively for assistance.

CATALO

Dec 06, 2023  on Shopify

The app works wonders and the support team is always there to help! Since I am new to the app, I figured out how to set up everything and things were smooth. But then I came across some things that weren't exactly functioning properly. Surely there was something that I've missed, so I reached out to their support and I kid you not, they work fast and are very communicative to solve any issues you have within the app. Thank you support team! 10/10 would recommend

Lotus Arts de Vivre

Nov 21, 2023  on Shopify

Great App, been using it for last 2 years. Support is also very good and prompt . One thing I would like to suggest the developers is to improve the User Interface its currently not that user friendly. For e.g. you cannot search products by SKU which I think is very important when you have a large inventory.

Seven Potions

Jul 15, 2023  on Shopify

This is literally the first time I've had to leave a poor review anywhere, but in this case, it is well deserved. Think twice before investing in this app! TL;DR: This app may offer enticing functionality, but beware - it comes with poor support and is not a simple plug-and-play solution. After changing ownership, the app's support services deteriorated drastically. They failed to address our configuration issues after a theme update, resulting in a 5-figure loss in sales and counting. Despite repeated attempts to resolve the problem, their responses were automated and they did not take any concrete action. Full review: We have been using this app for over two years, during which the service quality has taken a severe dive, particularly in terms of support. In our initial experience, the developer of the app, Alex, provided commendable support. When one of the key features we needed wasn't working, he stepped in and got everything up and running in a matter of 3-4 days. But the trouble began when Alex sold the app to the current company. Our woes began when we updated our theme and found that the previous configuration wasn't compatible. Reaching out to the new support team was the first step in a frustrating cycle of poorly handled support and ineffective communication. The support team directed us to their 'resources', which consisted of a paltry three videos, and suggested we fix the problem ourselves. This issue wasn't a simple "one size fits all" situation that could be easily solved using their standard resources. After much back and forth, the support team finally tried to work on the configuration, but to no avail. In fact, their attempts not only failed to resolve the issues with the new theme but also effectively messed up the previous theme's configuration. We couldn't revert back to the old theme, and neither could we move forward with the new one. The prolonged downtime and the issues with the themes cost us a staggering 5-figure loss in sales revenue. The response from the support team was nothing short of canned answers, with insincere assurances that our issue was important and that they were working to resolve it. However, they didn't put any real effort into the problem. How do I know this? Because when we removed their access to our store, they didn't even realize it! After a month of fruitless emails and non-existent 'work' on the issue, they finally admitted that they hadn't even started on the problem, using 'unusually high traffic issues' as an excuse. The empty promise to 'work on the request as soon as possible' offered no relief, given that it's been a month since our initial report. In summary, while this app may offer significant functionality, it is far from a plug-and-play solution. It requires hands-on configuration, either from a developer or from the app creators. However, based on our experience, you certainly shouldn't depend on the latter. The poor quality of their support service and their lack of help have proven to be disastrous for us. As it stands, the app itself is rendered useless without proper configuration and support. We're still waiting for our issue to be resolved. So if you're thinking of getting this app, please consider this review as a cautionary tale.

SoulDeo Naturals

Jun 28, 2023  on Shopify

Besides sending a script, there is no support. I am having trouble figuring out this app, and no response.

Homeoanimo

May 17, 2023  on Shopify

Great app, it works very well to controle which product to show depending on the location of the viewer. Great support.

Stori Footwear

Mar 24, 2023  on Shopify

App has really helped me with what I needed it to do. Saved me from building a whole new site. Customer service has always been really good and fast.

OuiSi

Mar 14, 2023  on Shopify

We've been really pleased with the responsiveness of the team and the app suited our purposes. Recommend.

Phil Zen Design

Mar 13, 2023  on Shopify

I've been using this app for almost 2 years now and it works very well. Instead of creating a whole 2nd store I manage US & Canada on the same Shopify platform. If MAP differ I duplicate the product and show one in one country and the other on the other one. I exclude countries I don't want to have access and redirect them to google (for security issues/hacks etc...). I can exclude whole collections or simple items per country. Easy to use. Wherever I have any issue the support team is always here to help and very responsive. Happy customer.

WhatIF Foods

Apr 15, 2022  on Shopify

This is a powerhouse app. If you understand SEO, you will find that this app is the ultimate hack for international SEO within shopify. Their support is out of this world, friendly, and eager to help. Cannot recommend this enough as I would rank this as the best app I have used in Shopify (coming from years of experience and multiple stores)

Vapes Bars Shop

Feb 22, 2022  on Shopify

This app is really mind blowing, the support is so active. Replies in seconds and fulfill your needs in seconds. Really appreciate your efforts. Thanks

Everything Keto

Nov 03, 2021  on Shopify

If you have multiple location this app is a must. Alex went above and beyond to get this to work exactly the way we need. A+ service!

Benni

Apr 13, 2021  on Shopify

This app stands head and shoulders above the other currency conversion and product blocking apps in the Shopify store. Not only did it allow us to modify products and pricing automatically based on location, but it also allowed us to target specific layout elements based on location as well. And the best part is that our site did not slow down AT ALL after installing the app. We've had a tough time with some of the other geolocation apps in the store and it was an immense relief to find this one. If you are expanding internationally but aren't ready to have separate storefronts for different countries, I highly recommend installing this app. Avoid the frustration that comes with other apps. Please. Take it from me.

MySuperfoods.com

Dec 05, 2020  on Shopify

Excellent app and even more incredible support. This is the only geolocation app we have found that allows you to show different content and products to customers in different regions on the same website. All the other geolocation apps can only redirect to another store. This is a much better solution and highly recommended. If there are nay any issues, the support is Amazing

FULFIL

Nov 09, 2020  on Shopify

These guys know what they're at. Went above and beyond to help us integrate this. Thank you so much. Could not recommend more highly. Plus the app is . Such a welcome addition to shopify. Thanks again guys.

PROSVEGO

Oct 21, 2020  on Shopify

This is great app with fantastic support. Alex solves any possible issue within shortest time possible!

EZ Wine & Spirits

Sep 09, 2020  on Shopify

Terrific add on. Very easy to configure and works like a charm. The customer service is incredible. Fast and helpful. They even helped me diagnose and resolve an issue that wasn't due to their add on!

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