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Customer reviews: Proveway PayPal Tracking Sync

Develop by Proveway

Reviews (380)

Overall rating
5

What Merchants Think

The "Proveway PayPal Tracking Sync" app is generally well-received by merchants, who particularly appreciate its ability to seamlessly integrate tracking information with PayPal and Stripe. Many users highlight the exceptional customer support they receive, noting specific team members for their professionalism and helpfulness. Overall, the app is considered essential for businesses using Shopify and dealing with payment processors, helping to avoid fund holds and enhance store compliance.

Key Strengths

  • Seamless PayPal and Stripe tracking integration
  • Outstanding and responsive customer service
  • Helpful guidance on website compliance and improvements
  • Ease of setup and user-friendly interface
  • Quick resolution of payment holds

Common Concerns

  • Pricing can be a concern for some merchants
  • Limited email updates without status changes
  • App's comprehensive features may require initial guidance

Final Thoughts

The "Proveway PayPal Tracking Sync" app is a highly regarded tool for Shopify store owners looking to enhance their order management and payment processing capabilities. With its efficient syncing between PayPal and Stripe, coupled with top-tier customer service, it has become a vital app for many merchants. While there are some concerns about pricing and feature understanding, the overall feedback underscores the app's value and effectiveness in addressing payment processing challenges.

Ozthentic

Mar 26, 2024  on Shopify

Excellent app as did a free store review including reviewing all my policies and store footer etc to ensure it was best practice! How good is that! That alone is worthwhile. Also, you can sync with Paypal and Stripe orders to ensure you are not banned for auto updates. Yijaya was an awesome help!

LivingPalast

Mar 24, 2024  on Shopify

Shruti was very helpful to me thank you.

SnorinGuardian

Mar 23, 2024  on Shopify

Absolutely wonderful customer service. very helpful and great feedback. Answered all my question with good explanations

Sonata

Mar 23, 2024  on Shopify

Vijaya was a pleasure to talk to helped me with all my concerns

PostureBros

Mar 21, 2024  on Shopify

truly a fantastic app with perfect customer support. I talked to a girl, Vijaya, and I think I understand better how Paypal payments work now than in a year of dropshipping. She helped me with the site overhaul and I can only be grateful to her. Thank you very much

Sonic Printer

Mar 20, 2024  on Shopify

It was a very nice service they cleared all of my queries as its my 1st time on shopify great service by Syeda.

Control Plug

Mar 19, 2024  on Shopify

Amazing customer support and fast reply. The best Paypal tracking app for sure

tendra

Mar 19, 2024  on Shopify

Syeda was fantastic! Fast replies and very informative. I just got this app but can definitely see it helping me avoid annoying holds in the future.

Bucello

Mar 16, 2024  on Shopify

Syeda provided excellent assistance in setting everything up for me. She was incredibly responsive, promptly addressing my messages. Her explanations were thorough and easy to grasp, making each step clear. I greatly appreciated her support and eagerly anticipate future collaborations.Rmadan Kareem Sister .

@curvenpeach | Pleasure Wands

Mar 02, 2024  on Shopify

Vijaya was very helpful with my store review. I have been using this app for more than a year and I am satisfied. It does what it claims to do

GiftedPouch

Dec 20, 2023  on Shopify

I recently added UpTrack's order tracking to my Shopify store, aiming to boost the customer experience. The app has been a great help, though a few tweaks could make it even better. UpTrack's order tracking feature lets both me and my customers keep an eye on packages in real-time, adding a sense of security to their shopping journey. Setting it up was a breeze thanks to the easy step-by-step guide. Initially, I was concerned about not getting email updates for order changes. Shruti from the support team quickly eased my worries, explaining that emails are sent only when there's a status change. The instructions to enable this were clear, and the prompt assistance was much appreciated. Dealing with customer inquiries about order statuses was a bit overwhelming. While new orders trigger email notifications after activating the tracking feature, it's worth noting this applies only to future orders. The pricing structure was a bit confusing at first, but with Shruti's guidance, I learned the tracking page is free. Charges only come when syncing orders, with a generous free limit of 500 shipments per month. In summary, UpTrack is a valuable tool for order tracking. Improvements in communication and user guidance would make it even more user-friendly. Kudos to Shruti for her quick and helpful support; it leaves me optimistic about the app's future updates.

Arnold's Boat Shop Australia

Dec 13, 2023  on Shopify

Proveway have been a great addition. They are also very response and happy to help in any way.

mypawsomestore

Nov 21, 2023  on Shopify

I like this app, it makes my job so much easier! The support team is great and very responsive. I will add another review when I use it more but until now it works perfectly!

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