9.7
17TRACK Order Tracking‑PaySync logo

17TRACK Order Tracking‑PaySync

Develop by 17TRACK

$9-$239

/ Month
Free plan available 14 Days Free Trial
  • Verified
  • Effortlessly track, protect, & sync orders for happy customers

    Global order tracking
    Self-service tracking
    Status notifications
    Featured products upsell
    Hide off-shore fulfillment
    Paypal push integration
    Customized tracking page
    Triggered email notifications
    Buyer protection options
    2,657 Reviews
    9.7

    About 17TRACK Order Tracking‑PaySync

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    Introduction Video

    Description

    Global Order Tracking to reduce support requests, improve shopper experience, & upsell new products.

    Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7.

    Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7. more
    • Global Tracking. Track your international & domestic packages together.
    • Customized tracking page. Let buyers lookup orders on your site.
    • Triggered Email. Let customers know as soon as their order status changes.
    • Buyer Protection. Allow customers to protect orders against loss, damage, delay.
    • Gain insights in a glance to shipment delivery and exception performance.

    Pros

    • Effortlessly track, protect, & sync orders to improve customer satisfaction
    • Reduces customer service requests by providing a self-service tracking page
    • Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
    • Provides global tracking for both international and domestic packages
    • Allows customization of the tracking page, enhancing brand experience
    • Triggered email notifications to inform customers about order status changes promptly
    • Buyer protection features against loss, damage, and delay
    • Provides insights into shipment delivery and performance exceptions
    • 24/7 customer support through chat or email
    • User-friendly interface praised for its intuitive design
    • Comprehensive carrier support consolidating a wide range of shipping companies worldwide
    • Real-time tracking keeps users informed about the status of their shipments
    • Free plan available which is beneficial for startups
    • Positive feedback on reliability and precision in order tracking
    • Notable support teams and responsive customer service

    Cons

    • Issues with technical problems and poor development have been reported
    • Some updates have caused significant issues, such as shutting down the checkout process
    • Instances of inadequate customer support and communication, particularly post-purchase
    • Potential language barriers with the support team

    Top Helpful Reviews

    View all reviews

    Tparts

    Dec 14, 2024  on Shopify

    Their customer service is very good and timely. You can also ask questions via online text + paste pictures, which is very easy to use. The logistics service is also very good.

    Out of Play Board Game Accessories

    Dec 14, 2024  on Shopify

    4 stars because it works like a charm, 1 star off for having a lot of features locked behind paywall. Would rather just have to pay for the increased quota for scaling purposes. But overall its a great app would recommend to at least try. I am going to miss the premium after the trial but not paying $89 when I only average 3 sales a week.

    Diamant Tamara

    Dec 11, 2024  on Shopify

    outils efficace et simple d'utilisation pour gérer automatiquement les suivis de commandes. En plus du plan gratuit les forfaits supérieures sont intéressant pour tous. Nous conseillons fortement!

    SmartDash

    Dec 11, 2024  on Shopify

    Utile, l'unica cosa è un po' scomodo dover collegare i numeri di tracciamento agli ordini perchè si può fare solo manualmente

    AL Valley Bazar

    Dec 10, 2024  on Shopify

    I just clicked to remove their logo and in an instant the assistant did everything, with great professionalism and courtesy. I have to say I wasn't expecting it. I have to compliment Emily.

    wocomotors

    Dec 09, 2024  on Shopify

    17track has really helped me a lot. My store has improved trust, and customers can trust my store. My order will be increased.

    NewInov8

    Dec 07, 2024  on Shopify

    17TRACK Order Tracking is a great app that makes it easy to track all my products. It's very easy to use, and the tracking information is always accurate. I recommend it to anyone who needs to track orders.

    County Collectibles

    Dec 07, 2024  on Shopify

    I had a great experience using 17TRACK for order tracking! The interface was easy to use, and I was able to track my parcels in real time without any hassle. It provided clear updates on the status and location of my packages, which made me feel confident about the deliveries for my customers.

    Multitech Shop

    Dec 07, 2024  on Shopify

    Ja usei em lojas anteriores e simplesmente supri a necessidade do cliente, que é acompanhar seu pedido. De começo eles dão 50 rastreios gratuitos, que ajuda que está iniciando

    PopFanPrints

    Dec 06, 2024  on Shopify

    17TRACK is super convenient and easy to use. It supports tracking from many carriers, and the updates are always accurate. Highly recommend this app for anyone who shops online!

    Pazlo

    Dec 05, 2024  on Shopify

    Really amazing app, it improves my work as I spend less time searching everywhere... everything is grouped together, great job!

    Cherry Fashion

    Dec 05, 2024  on Shopify

    I’ve been using 17TRACK Order Tracking for a week, and it’s been really useful. It tracks all my orders in one place and provides real-time updates. So far, it’s reliable, and I would recommend it for efficient order tracking

    THE SNKRS

    Dec 04, 2024  on Shopify

    17TRACK has been my go-to tool for tracking all my international orders. It supports multiple carriers, updates in real-time, and provides detailed tracking information. The interface is user-friendly, and I love how it consolidates all my shipments in one place. Whether it’s a package from across the globe or a domestic delivery, 17TRACK never lets me down. Highly recommend it to anyone .

    Merry & Moon

    Dec 04, 2024  on Shopify

    Don't install this app unless you are sure you want to use it and already have a shipping / carrier account I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was done: all of my carrier tracking links were set to a broken page. Shopify support can't do anything about it and there's no way to manually fix what this app has been able to configure. Definitely only install if you are actually shipping through them and have an account already, else you'll be stuck with a customer service and tracking nightmare

    Evermire™

    Dec 04, 2024  on Shopify

    This app sends delivery notification email before the order delivers to the customer. Not recommended.

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