Sentimo helps merchants moderate customer reviews and generate AI-powered replies that reflect their brand voice and review context — including previous interactions when available. Configure moderation rules, control reply tone, approve or automate responses, and maintain consistent communication with customers at scale.

• Automated AI replies to customer reviews
• Context-aware responses based on brand voice and past interactions
• AI moderation to evaluate sentiment, constructiveness, and relevance
• Approval workflow and tone control for safe automation
• Integrates with Okendo, Judge.me, Trustoo, and Klaviyo