AidEcho is an AI support agent that connects directly to your store. It searches your catalogue for prices and stock, checks discount codes, looks up an order's status, updates a shipping address before an order ships, resends an invoice, and checks return eligibility so a shopper can start a return without waiting on your team. When a question needs a person, it hands the conversation to your team through live chat. Every answer comes from your store's real data, not a script.

• Finds products, prices, stock, discounts, and shipping options.
• Answers from your docs, FAQs, and files, not just the product catalogue.
• Shows order status and tracking, and lets shoppers edit their cart.
• Checks return eligibility and starts returns, no support ticket needed.
• Hands off to your team via live chat and matches your store's look.