Product Overviews helps merchants turn catalog content, reviews, policies, and product knowledge into clear answers for shoppers. It supports product discovery, comparisons, questions people hesitate, and purchase reassurance across the storefront. Merchants can also review customer questions, recurring hesitations, unanswered intents, and product-level insights to improve content, merchandising, and conversion decisions.

• Chat - Helps customers ask questions/doubts about the products and get clarity.
• Insights - Helps brands understand user hesitation, content gaps and take action
• Customize - Brand styles, tones, and visual language to make chat personalized
• Reports - Bring together any collection of products and analyze them as one
• Understand drop-off, content opportunities, and take action