Refik is more than an AI: it knows your store, you, your rules, your products and your shoppers. It answers questions about products, shipping and returns from your catalog and the policies you confirm during setup, and shows product cards with prices read from your store. Shoppers can check an order and request a return once their identity is verified. When Refik should not answer, it hands the chat to your team's inbox. Shoppers can chat in English, Turkish or Spanish.

• Storefront chat that answers product, shipping and return questions
• Product Q&A, recommendations, question bar and search help on your pages
• Order status and return requests for verified shoppers
• Hand a chat to your team and reply to shoppers from the in-app inbox
• See what shoppers ask for, compare and cannot find in your catalog