Haven adds safe self-service to the moments after checkout. Customers change their shipping address or request a cancellation from the order status page or a hosted portal — no support ticket needed. You stay in control: set time windows, block changes once fulfillment starts, and route sensitive orders to an approval inbox with live order detail. Optional automation applies safe changes instantly. Paid-order cancellations require your approval unless Pro auto-refund is enabled.

• Customers edit shipping address or request cancellation from the order page
• Guardrails: time windows, fulfillment checks, product and customer tag rules
• Approval inbox with live order detail — approve or decline in one click
• Safe automation: auto-approve address edits, auto-cancel unpaid orders
• Customer emails with your logo, color, and reply-to — plus a hosted portal