Aiders helps your team handle customer support email using your Shopify orders, tracking updates and store policies. Set your brand voice and refund rules, review conversations in one inbox, and take over when a case needs your judgment or pivot towards complete autonomous control. Tickets bring decisions to your team. Chargeback Shield flags risk signals in support emails for review. Use the playground to test conversations before enabling customer replies.

• Answer order and delivery questions using Shopify data and tracking updates.
• Keep replies consistent with your store policies, brand voice and signature.
• Review tickets and approve order actions from your support workspace.