CancelMyOrder lets your customers cancel or withdraw their own orders through a simple form on your storefront, without contacting support. When a customer enters their name, email, and order number, the app looks up the order and applies a 14-day withdrawal window based on EU consumer law. Orders that have not shipped yet are cancelled and refunded automatically. Orders that have already shipped are registered as a return request — tagged and noted on the order — so your team can process the re

• Customer self-service form to cancel or withdraw their own orders
• Automatic cancellation and refund for orders not yet shipped
• Shipped orders tagged and noted as return requests for your team
• 14-day cancellation window based on EU consumer law

From 27 September 2026, EU rules (Directive (EU) 2024/825 and Implementing Regulation (EU) 2025/1960) require sellers to display the harmonised EU GARAN label for products with an extended producer durability guarantee, together with the harmonised notice on the 2-year legal guarantee of conformity. EU GARAN Label makes compliance simple: mark your products, set the guarantee period, and the correct labels and notices appear automatically across your storefront.

• Official EU GARAN label on product pages — choose full or compact layout
• Harmonised legal guarantee notice available in all 24 EU languages
• GARAN label in cart, on the order status page and confirmation email
• Simple product overview — mark products and set the extended guarantee period
• Follows the European Commission's official design guidelines