Mailability lets merchants handle inbound customer calls using a human or AI agent with real-time access to Shopify order, inventory, and product data. The app provides a single place to answer customer questions while maintaining the brand’s defined tone of voice across conversations. Calls are answered only when customers initiate contact, and merchants control how agents use store data and communication guidelines.

• Handle inbound calls with AI or human agents, with real-time status tracking
• Answer calls with on-line access to customer, order, product, and inventory data
• Configure AI and human agents to your brand’s tone and communication rules