Ticketify helps merchants keep customer support organized by bringing support requests into one workspace. Customers can submit questions from the storefront, while staff can follow conversations, keep track of ownership and status, and handle requests more consistently. This reduces scattered communication and makes it easier to manage support.

• Manage customer support tickets and conversations from one workspace
• Organize requests with support areas, tags, priorities, and ticket statuses
• Assign tickets to team members and keep internal notes with each request
• Use saved replies to respond to common customer questions faster
• View relevant customer and order details while handling support requests

Selling bikes, tools, electronics or anything with a serial number? Vault turns every order into a product record your customers can register, so warranty claims stop living in inboxes and spreadsheets. Customers register products and file claims through a branded warranty portal. You see the serial number, original order, warranty status and full repair history in one place. Approve claims, update repair progress and keep customers informed automatically.

• Track serial numbers for products sold through Shopify orders.
• Manage product registrations, ownership details, and ownership changes.
• Store warranty information and keep warranty status linked to each product.
• Record service, repair, and aftercare history for sold products.
• View a complete product history from sale through warranty and ongoing service.