Ticketify helps merchants keep customer support organized by bringing support requests into one workspace. Customers can submit questions from the storefront, while staff can follow conversations, keep track of ownership and status, and handle requests more consistently. This reduces scattered communication and makes it easier to manage support.

• Manage customer support tickets and conversations from one workspace
• Organize requests with support areas, tags, priorities, and ticket statuses
• Assign tickets to team members and keep internal notes with each request
• Use saved replies to respond to common customer questions faster
• View relevant customer and order details while handling support requests