HelpDock adds a help widget to your store where customers solve common problems themselves. They search your FAQ, look up an order by number and email, and see status and tracking. Signed-in customers can cancel an order, change the shipping address, request a return or report a damaged item, within rules you set. Everything else arrives as a ticket with topic and order attached. You write every answer, so customers only see what you approved. Analytics show which searches found no answer.

• FAQ help center with categories and search; import FAQs from your theme or pages
• Order lookup by number and email shows status, tracking link and order details
• Self-service cancel, address change, returns and damage reports with your rules
• Ticket inbox with topics, assignees, priorities, internal notes, tags and CSV
• Analytics show self-service rate, time saved and searches with no answer