Built for independent apparel and shoe stores. GetShopReply answers shopper questions from your shipping, returns and FAQ policies, and collects a question and email when your team needs to step in. On Pro, shoppers can look up an order by order number and checkout email and ask if an item can be returned or exchanged (e.g. a different size), checked against your return window, final-sale tags and collection rules. Read-only: never changes orders or creates returns or refunds.

• Answer shipping, sizing-exchange and returns questions from your own policies.
• Pro: order lookup with order number + checkout email, read-only.
• Pro: return/exchange eligibility from return window, sale tags, collection rules
• Collect a question and email when a shopper needs human help.
• Enable via App embeds, no theme edits; manage all in Shopify admin.