Looked After gives your store a returns desk. Buyers start a return, an exchange or a warranty claim from any order in their account, or from a Returns Page that needs no login, with photos and answers to your questions. Rules check the window and reason; you approve, decline or ask more in one thread that emails the buyer. Send return instructions and a label, create replacement orders, and resolve with a refund via Shopify, store credit or repair. Returns raised in Shopify become cases too.

• Returns, exchanges and warranty claims from any order or a no-login Returns Page
• Rules for windows, who pays postage, restocking fees and automatic approval
• Refunds through Shopify, restock on refund, replacement and parts orders
• Return instructions and labels, buyer updates and a logged two-way thread
• Shopify return sync both ways, team routing and consumer-law wording by country