Ecombone helps merchants manage returns and exchanges through a branded self service portal connected to their store. Customers can submit requests, select refund or exchange options, and track the status of their case. Merchants review and approve requests from a single dashboard, set return rules, define eligibility windows, and control refund or exchange outcomes. It reduces manual emails, keeps all cases organized, and helps protect revenue by promoting exchanges instead of refunds.

• Branded self service returns and exchanges portal
• Custom return rules and eligibility conditions + supports Bundles
• Refund, exchange and discount resolutions - supports multi-currency & markets
• Email notifications for every step of the process
• Centralized dashboard to review and manage requests

Ecombone helps merchants manage inventory across multiple locations with full visibility into stock levels and product costs. Create and manage purchase orders, track incoming stock, and monitor real inventory value in one centralized dashboard. It also supports packaging inventory management and basic demand forecasting to help plan replenishment. Merchants can prevent stockouts, avoid overstocking, and make better purchasing decisions based on real data.

• Multi location inventory management, one centralized dashboard
• Purchase order creation and tracking
• Product cost visibility and inventory valuation
• Packaging inventory tracking
• Demand forecasting based on sales history