Copiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers order status, tracking, return policies, and product questions. Routine inquiries are replied to automatically, while complex cases are categorized and routed to a human review queue with draft replies pre-generated. This reduces support workload, lowers response times, and ensures customers receive consistent help around the clock.

• Automate responses for order status, tracking, return policies, and FAQs.
• Automatically categorize incoming customer inquiries by topic and urgency.
• Review, edit, and approve AI-generated draft responses before sending.
• Deliver instant AI customer support directly on your storefront via live chat.
• Track ticket volumes, AI resolution rates, and support performance metrics.