Compare ExchangeIt Returns & Exchange vs ZigZag Returns & Exchanges

Name: ZigZag Returns &amp; Exchanges
Brand: ZigZag Global Ltd

ExchangeIt Returns & Exchange

Boost customer retention with easy returns, refunds & exchange

ZigZag Returns & Exchanges

Manage and automate returns, refunds, exchanges and get labels

ExchangeIt Returns & Exchange

Boost customer retention with easy returns, refunds & exchange

ZigZag Returns & Exchanges

Manage and automate returns, refunds, exchanges and get labels

Rating

101 Reviews

9.1

421 Reviews

8.8

Pricing

Install App More info

Features

Return management portal
Seamless returns processing
Efficient exchanges handling
Refunds management
Inventory restocking
Order management optimization
Cancellation handling
Integrated with shopify
Aftership order compatibility
Flexible inventory locations
Streamlined exchange creation
Auto-calculation of refunds
Customer detail autocompletion
Customizable shipping modifications

Branded returns portal
One-click refunds
Custom notifications
Auto-generated labels
Upload own labels
Auto-create new orders
Management dashboard
Set return rules
Track return progress
Key insights

Screenshots

ExchangeIt Returns & Exchange screenshot

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Pros

Seamlessly process returns and exchanges from Shopify Admin
Works with orders fulfilled by Aftership
Efficiently handle cancellation and refund requests
Streamline order and inventory management
Simplify the return form process
Manage returns and refunds directly within Shopify Admin for streamlined operations
Flexible inventory restock by choosing products and selecting inventory locations
Create exchange orders directly within your orders page, simplifying the fulfillment process
Flexible refund options: auto-calculate or customize refunds from returned items
Autocomplete customer details and modify shipping as needed for seamless returns

Competitive Evri, Collect+ and USPS labels or option to upload your own
Customers can request returns, refunds, or exchanges via a branded portal
Customisable communications to keep customers updated
Ability to set rules and return windows, and track progress
Key insights into return processes
Auto-features to reduce manual tasks and streamline approvals and exchanges
Auto-generated labels for convenience
One-click refund approval and auto-creation of new orders for exchanges
Branded returns portal matching your domain's aesthetics
Returns management dashboard for comprehensive control

Cons

Limited to Shopify Admin, may not be suitable for non-Shopify platforms
Dependent on Aftership for order fulfillment, which may not be preferable for all users
Potential learning curve for new users in integrating and utilizing all features efficiently
Customer support response times can vary

Limited to specific carriers like Evri, Collect+, and USPS
Reliance on the app’s auto-generated labels might limit customization
Customisation options might require additional setup time
Users may experience a learning curve with the settings and dashboard
Potential dependency on the app's features for managing returns

Launched

Apr 19, 2025

Developer

Built by Stoic Labs

Apps:

Average Rating:

4.7

Reviews:

127

Built by ZigZag Global Ltd

Apps:

Average Rating:

4.8

Reviews:

421

Make Your Choice

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Compare ExchangeIt Returns & Exchange vs ZigZag Returns & Exchanges

ExchangeIt Returns & Exchange

ZigZag Returns & Exchanges

ExchangeIt Returns & Exchange