Compare Route Protection and Tracking vs RT: Post Purchase Survey

Name: RT: Post Purchase Survey
Brand: Shopify

Route Protection and Tracking

Fuel Growth with Order Protection, Package Tracking & More

RT: Post Purchase Survey

Implement a Post-Purchase Survey to Boost Ecommerce Sales.

Route Protection and Tracking

Fuel Growth with Order Protection, Package Tracking & More

RT: Post Purchase Survey

Implement a Post-Purchase Survey to Boost Ecommerce Sales.

Rating

340 Reviews

78 Reviews

7.4

Pricing

Install App More info

Features

Product recommendations
Order protection
Package tracking
Branded tracking
Shipping insurance
Carbon neutral shipping
Instant claims

Customisable survey questions
Survey revenue analysis
Works with all themes
Pop-up types: quizzes, surveys
Managing pop-ups: a/b testing

Screenshots

Route Protection and Tracking screenshot

+ 3 more

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Pros

Provides shipping insurance that protects against loss, theft, or damage
Offers carbon neutral shipping on all protected orders which can enhance brand loyalty
Branded, immersive package tracking that builds anticipation and maintains customer engagement
Instant claims resolution that saves time, reduces support costs, and minimizes customer frustration
Personalized product recommendations that can drive additional purchases and increase customer lifetime value
Positive feedback indicating responsive customer support from specific agents

Customizable survey questions allow tailored feedback
Survey revenue analysis helps link customer feedback to sales
Works with all themes ensuring compatibility with various ecommerce sites
Pop-up types include quizzes and surveys, offering versatility
A/B testing for managing pop-ups enhances optimization
Helps understand your customers' experience for better product creation

Cons

Some users report high costs and unclear pricing structure
Complaints regarding lack of value relative to the pricing, with suggestions to use alternative shipping insurance solutions
Issues with Route protection being purchased unintentionally on in-store pick up orders, with no provided remedy
Negative feedback suggesting that promises made during the sales pitch are not upheld, leading to user dissatisfaction

Potential for survey fatigue among customers due to frequent pop-ups
Additional setup required to customize surveys for specific needs
May not integrate seamlessly with all third-party ecommerce tools
Survey results are reliant on customer willingness to participate

Launched

Jan 16, 2019

Mar 02, 2021

Developer

Built by RouteApp LLC

Apps:

Average Rating:

3.7

Reviews:

340

Built by Shopify

Apps:

1338

Average Rating:

3.1

Reviews:

41,976

Make Your Choice

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Compare Route Protection and Tracking vs RT: Post Purchase Survey

Route Protection and Tracking

RT: Post Purchase Survey

Route Protection and Tracking