Compare Route Protection and Tracking vs Outvio Exchanges and Helpdesk

Name: Outvio Exchanges and Helpdesk
Brand: Outvio

Route Protection and Tracking

Fuel Growth with Order Protection, Package Tracking & More

Outvio Exchanges and Helpdesk

Post-checkout automations for a great shopping experience

Route Protection and Tracking

Fuel Growth with Order Protection, Package Tracking & More

Outvio Exchanges and Helpdesk

Post-checkout automations for a great shopping experience

Rating

340 Reviews

28 Reviews

1.9

Pricing

Install App More info

Features

Product recommendations
Order protection
Package tracking
Branded tracking
Shipping insurance
Carbon neutral shipping
Instant claims

Shipping automation
Returns management
Exchanges management
Automated emails
Automated sms
Branded tracking
Customer communication
Smart shipping
Tracking automation
Self-service portal
Order fulfilment automation
Custom return reasons
Return-flows customization
Store credit refunds
Pickup & return labels
Automated whatsapp
Delivery incident triggers
Support tools

Screenshots

Route Protection and Tracking screenshot

Outvio Exchanges and Helpdesk screenshot

+ 1 more

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Pros

Provides shipping insurance that protects against loss, theft, or damage
Offers carbon neutral shipping on all protected orders which can enhance brand loyalty
Branded, immersive package tracking that builds anticipation and maintains customer engagement
Instant claims resolution that saves time, reduces support costs, and minimizes customer frustration
Personalized product recommendations that can drive additional purchases and increase customer lifetime value
Positive feedback indicating responsive customer support from specific agents

Powerful Exchanges and Returns management tool for Shopify stores
Fully branded self-service portal for customers
Automates post-purchase workflow including order fulfillment, shipping, tracking, and customer communication
Supports exchanges for the same or different products and custom return reasons
Incentives for refunds to store credit with built-in pickup and return label generation
Smart fulfillment and shipping options with over 90 couriers
Fully branded delivery tracking
Automated customer communication via email, SMS, and WhatsApp
Automated delivery incident triggers and support tools
Highly praised customer support
Ease of generating shipping labels and managing shipments

Cons

Some users report high costs and unclear pricing structure
Complaints regarding lack of value relative to the pricing, with suggestions to use alternative shipping insurance solutions
Issues with Route protection being purchased unintentionally on in-store pick up orders, with no provided remedy
Negative feedback suggesting that promises made during the sales pitch are not upheld, leading to user dissatisfaction

Launched

Jan 16, 2019

Sep 30, 2021

Developer

Built by RouteApp LLC

Apps:

Average Rating:

3.7

Reviews:

340

Built by Outvio

Apps:

Average Rating:

3.4

Reviews:

Make Your Choice

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Compare Route Protection and Tracking vs Outvio Exchanges and Helpdesk

Route Protection and Tracking

Outvio Exchanges and Helpdesk

Route Protection and Tracking