Compare QuickReply vs TextYess

Name: TextYess
Brand: Shopify

QuickReply

Sales campaigns, abandoned carts, multi-agent inbox, and more

TextYess

Automate customer support on WhatsApp with AI.

QuickReply

Sales campaigns, abandoned carts, multi-agent inbox, and more

TextYess

Automate customer support on WhatsApp with AI.

Rating

219 Reviews

9.1

48 Reviews

7.9

Pricing

Install App More info

Features

Abandoned cart recovery
Status notifications
Order confirmation
Whatsapp campaigns
Cod to prepaid
24/7 customer support

Automated responses
Order processing
Ai-driven chat

Screenshots

+ 2 more

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Pros

Easy to run multiple WhatsApp campaigns through a single dashboard
Powerful automations and chatbots for effective customer engagement
Wide range of features including broadcast messages, abandoned cart recovery, order confirmations, and status notifications
Ability to convert COD to prepaid orders, reducing NDRs and frauds
24/7 customer support available through WhatsApp chatbots
Personalized engagement with customers, enhancing marketing strategies
Efficient customer support and onboarding process, praised heavily in user reviews
User-friendly and intuitive interface, as highlighted in the feedback
Positive feedback on customer support staff and quick response from the support team
Enhanced tracking and analytics features which improve campaign monitoring

24/7 real-time responses to customer inquiries
Automates order status updates, product suggestions, and provides checkout links
Trained on the entire product catalog and FAQs, enhancing the specificity and accuracy of responses
Proactively engages with customers during key moments such as abandoned checkouts and post-purchase follow-ups
Enables targeted WhatsApp marketing campaigns with a single click
Supports all languages, broadening customer reach
Quick setup process (up and running within 5 minutes) without needing technical skills

Cons

Dependence on AI may lead to occasional inaccuracies in responses
Limited customization options for businesses with unique requirements
Potential language translation issues for complex queries
Privacy concerns regarding customer data and information being handled by AI

Launched

Mar 15, 2021

Sep 13, 2023

Developer

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,499

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,499

Make Your Choice

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Install App More info

Compare QuickReply vs TextYess

QuickReply

TextYess

QuickReply