Compare Pushdaddy WA Chat ,Cloud API vs JivoChat: Live Chat & WhatsApp

Name: JivoChat: Live Chat &amp; WhatsApp
Brand: Shopify

Pushdaddy WA Chat ,Cloud API

Switch between WhatsApp Chat, Live Chat or Facebook messenger

JivoChat: Live Chat & WhatsApp

Omnichannel Live Chat with WhatsApp and Marketing Solutions

Pushdaddy WA Chat ,Cloud API

Switch between WhatsApp Chat, Live Chat or Facebook messenger

JivoChat: Live Chat & WhatsApp

Omnichannel Live Chat with WhatsApp and Marketing Solutions

Overview

What is JivoChat: Live Chat & WhatsApp?

JivoChat is a live chat and messaging app that integrates WhatsApp, Facebook Messenger, and other platforms into a single dashboard. It helps businesses manage customer inquiries efficiently.

Key Strengths:

Multi-channel support (WhatsApp, Messenger, Telegram, etc.)
CRM integration and automation tools
Mobile app for on-the-go support

Rating

1,075 Reviews

1.9

108 Reviews

7.7

Pricing

More info

Install App More info

Features

Push notifications
Marketing automation
Multi-platform integration
Review collection
Chatbot automation
Real-time chat
Automated recovery
Faq addition
Order tracking updates
Instant installation

Whatsapp integration
Integrated crm
Omnichannel chat
Marketing solutions
Inbox management

Screenshots

+ 2 more

JivoChat: Live Chat & WhatsApp screenshot

+ 4 more

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Pros

Switch between WhatsApp chat and Live Chat instantly
Automation features for chat, such as abandoned cart recovery, order confirmation, and email marketing
Supports multiple communication platforms including WhatsApp, Facebook Messenger, and Instagram
Push Notification for marketing activities
Multiple operator support
FAQ and automated answers for customer queries
Easy installation process

Omnichannel support integrates various platforms, including WhatsApp, improving customer engagement
User-friendly interface facilitates easy navigation and utilization of features
Real-time live chat feature allows businesses to respond promptly to customer inquiries
Marketing solutions enhance customer interaction and business growth
Integration with other popular business tools and platforms can streamline operations

Cons

Issues with SMS and email functionality for abandoned cart recovery
Complaints about credit reducing without any SMS being sent
Requires a paid subscription; free usage is restricted
Subscription cancellation process appears to be difficult and poorly supported
Poor customer service; users have reported unanswered emails and unresolved issues

May require technical knowledge for initial setup, which can be challenging for some users
Reports of occasional performance issues, such as lagging or delayed notifications
Limited customization options might not satisfy all business needs
Potential costs associated with premium features, which can be a barrier for smaller businesses
Dependence on internet connectivity can restrict functionality in areas with poor service

Launched

Jan 12, 2020

Aug 17, 2017

Developer

Built by Shopify

Apps:

18207

Average Rating:

2.5

Reviews:

744,647

Built by Shopify

Apps:

18207

Average Rating:

2.5

Reviews:

744,647

Make Your Choice

More info View alternatives

Install App More info View alternatives

Compare Pushdaddy WA Chat ,Cloud API vs JivoChat: Live Chat & WhatsApp

Pushdaddy WA Chat ,Cloud API

JivoChat: Live Chat & WhatsApp

Pushdaddy WA Chat ,Cloud API