Compare Mercuri: SMS, WhatsApp & AI vs Whatsapp Chat

Name: Whatsapp Chat
Brand: PurpleBear

Mercuri: SMS, WhatsApp & AI

Boost sales with SMS & WhatsApp marketing, updates, and chat support.

Whatsapp Chat

Effortless customer service with customizable, cross-device WhatsApp chat integration.

Mercuri: SMS, WhatsApp & AI

Boost sales with SMS & WhatsApp marketing, updates, and chat support.

Whatsapp Chat

Effortless customer service with customizable, cross-device WhatsApp chat integration.

Rating

32 Reviews

9.1

55 Reviews

8.2

Pricing

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Features

Lead capture
Whatsapp chat
Integrated marketing
Ecommerce updates
Booking reminders
Two-way communication

Customizable chat widget
Instant support
Cross-device compatibility
Multiple contact options
One-click redirection

Screenshots

+ 1 more

+ 3 more

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Pros

Easy integration and user-friendly compared to other SMS and WhatsApp marketing apps
Seamless integration with Wix forms, aiding in welcoming new customers
Effective for marketing campaigns, with supportive customer service
Cost-effective and simpler than other SMS marketing applications
Enhances customer engagement through SMS and WhatsApp
Improves communication strategy by automating follow-ups
Offers around-the-clock support via WhatsApp chat widget
Enables real-time updates and notifications for eCommerce and bookings

Multiple contact options allow users to connect with the right team member or department for faster responses.
Customizable chat widget enables personalization of colors, welcome messages, and icons to align with the brand.
Cross-device compatibility ensures that users can respond to messages from any device.
One-click WhatsApp redirection allows visitors to be instantly directed to WhatsApp for seamless communication.
Integration with a trusted platform like WhatsApp enhances customer service and engagement on websites.
Instant and direct support can potentially increase sales and engagement.
Simplified communication and an easy-to-use chat tool enhance user experience.
Retention of chat histories allows for better follow-ups and improved customer service.

Cons

Dependence on WhatsApp means issues with the platform (like outages) could affect the app's functionality.
Customization options, while available, may not be sufficient for all branding needs.
Potential for overwhelming volume of messages to manage without proper resources or team.
Privacy concerns could arise given that communication is routed through WhatsApp.
Users must have WhatsApp installed, which might exclude potential customers who do not use the platform.

Launched

Jun 26, 2025

Developer

Built by Mercuri CX

Apps:

Average Rating:

Reviews:

Built by PurpleBear

Apps:

Average Rating:

Reviews:

399

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Compare Mercuri: SMS, WhatsApp & AI vs Whatsapp Chat

Mercuri: SMS, WhatsApp & AI

Whatsapp Chat

Mercuri: SMS, WhatsApp & AI