Compare Marketing+Support on WhatsApp vs Zoko: WhatsApp & Instagram CRM

Name: Zoko: WhatsApp &amp; Instagram CRM
Brand: Shopify

Marketing+Support on WhatsApp

Send abandoned cart notifications & campaigns over WhatsApp

Zoko: WhatsApp & Instagram CRM

Unleash ChatGPT inside your WhatsApp business number!

Marketing+Support on WhatsApp

Send abandoned cart notifications & campaigns over WhatsApp

Zoko: WhatsApp & Instagram CRM

Unleash ChatGPT inside your WhatsApp business number!

Overview

What is Zoko: WhatsApp & Instagram CRM?

Zoko WhatsApp CRM is a Shopify app designed to streamline customer communication and sales via WhatsApp. It offers live chat, automation, and CRM tools to enhance engagement and support.

Key Strengths:

Seamless WhatsApp integration for sales and support
Automated responses and chatbot functionality
Built-in CRM for managing customer interactions

Rating

357 Reviews

1.9

291 Reviews

8.9

Pricing

Install App More info

Features

Automated messages
Abandoned cart notifications
Custom templates
Shared team inbox
Chat widget
Whatsapp campaigns
Share widget

Cod confirmation
Cart recovery
Dynamic segments
Broadcast messages
Bulk whatsapp messages
No-code chatbot builder
Customer query management
Whatsapp catalog sync
Order collection automation
Template messaging

Screenshots

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Pros

Provides chat widget & share widget for enhanced customer interaction
Enables sending abandoned cart reminders & order updates via WhatsApp
Automated WhatsApp messages can be used for upselling, feedback, and COD confirmation
Paid plans offer access to WhatsApp business API for more professional communication
Allows marketing campaigns and custom templates for tailored customer outreach
Supports sending WhatsApp messages at scale for broader reach
Shared team inbox feature helps manage all customer chats on WhatsApp business API
Useful for both automated and manual abandoned cart recovery
Capabilities to send order confirmation, order tracking, and COD notifications through WhatsApp

Comprehensive platform for sales, marketing, and customer support on WhatsApp
Allows bulk WhatsApp messaging, broadcasts, and template messages
No-code builder for creating chatbots
Single team inbox for managing customer queries
Integration with ChatGPT for order collection inside WhatsApp
Syncs Shopify catalog with WhatsApp business account
Dedicated flows for COD Confirmation and COD to Prepaid to enhance revenue
Supports broadcasts and dynamic segments for targeted marketing
Includes features like chatbots, notifications, and cart recovery
Positive user review highlighting ease of access, comprehensive features, and smooth onboarding process

Cons

Requires paid plans to access certain advanced features like WhatsApp business API
May incur additional costs for extensive use due to reliance on WhatsApp
Managing a high volume of messages could be challenging without proper team coordination

Requires an official WhatsApp API account for usage
Limited user reviews available for more comprehensive feedback
Potential learning curve for teams new to WhatsApp business tools

Launched

Apr 23, 2019

Dec 07, 2020

Developer

Built by Shopify

Apps:

18896

Average Rating:

2.4

Reviews:

770,981

Built by Shopify

Apps:

18896

Average Rating:

2.4

Reviews:

770,981

Make Your Choice

Install App More info View alternatives

Compare Marketing+Support on WhatsApp vs Zoko: WhatsApp & Instagram CRM

Marketing+Support on WhatsApp

Zoko: WhatsApp & Instagram CRM

Marketing+Support on WhatsApp