Compare Marketing+Support on WhatsApp vs TextYess

Name: TextYess
Brand: Shopify

Marketing+Support on WhatsApp

Send abandoned cart notifications & campaigns over WhatsApp

TextYess

Automate customer support on WhatsApp with AI.

Marketing+Support on WhatsApp

Send abandoned cart notifications & campaigns over WhatsApp

TextYess

Automate customer support on WhatsApp with AI.

Rating

362 Reviews

1.9

47 Reviews

7.9

Pricing

Install App More info

Features

Automated messages
Abandoned cart notifications
Custom templates
Shared team inbox
Chat widget
Whatsapp campaigns
Share widget

Automated responses
Order processing
Ai-driven chat

Screenshots

+ 1 more

+ 2 more

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Pros

Provides chat widget & share widget for enhanced customer interaction
Enables sending abandoned cart reminders & order updates via WhatsApp
Automated WhatsApp messages can be used for upselling, feedback, and COD confirmation
Paid plans offer access to WhatsApp business API for more professional communication
Allows marketing campaigns and custom templates for tailored customer outreach
Supports sending WhatsApp messages at scale for broader reach
Shared team inbox feature helps manage all customer chats on WhatsApp business API
Useful for both automated and manual abandoned cart recovery
Capabilities to send order confirmation, order tracking, and COD notifications through WhatsApp

24/7 real-time responses to customer inquiries
Automates order status updates, product suggestions, and provides checkout links
Trained on the entire product catalog and FAQs, enhancing the specificity and accuracy of responses
Proactively engages with customers during key moments such as abandoned checkouts and post-purchase follow-ups
Enables targeted WhatsApp marketing campaigns with a single click
Supports all languages, broadening customer reach
Quick setup process (up and running within 5 minutes) without needing technical skills

Cons

Requires paid plans to access certain advanced features like WhatsApp business API
May incur additional costs for extensive use due to reliance on WhatsApp
Managing a high volume of messages could be challenging without proper team coordination

Dependence on AI may lead to occasional inaccuracies in responses
Limited customization options for businesses with unique requirements
Potential language translation issues for complex queries
Privacy concerns regarding customer data and information being handled by AI

Launched

Apr 23, 2019

Sep 13, 2023

Developer

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Marketing+Support on WhatsApp vs TextYess

Marketing+Support on WhatsApp

TextYess

Marketing+Support on WhatsApp