Cognito Assistant helps merchants answer FAQ questions without staffing live chat. You can add questions and answers in the app, or import them through a CSV format. A theme app embed adds a chat widget to the Storefront. User asks query. App searches your FAQs and returns closest matching answer. If there is no match, it will display your fallback message and recommend related FAQ questions. To set it up, just turn on the embed in the theme editor and save your FAQ list.

• Create and edit FAQ questions and answers in the admin
• Import FAQs at once using a CSV
• Smart search matches customer questions to your FAQs

Customers who struggle to find products with large catalogs. ReezoAI Assist guides them with a chatbot that organizes products by category/collection, showing rich products instantly. Reduce decision fatigue and help customers find what they need faster. Sync your categorized products with one click - no coding required. The 24/7 widget works on mobile and desktop, turning passive browsing into an interactive trusted shopping experience that boosts engagement.

• Interactive category suggestions help customers discover products faster.
• Sync products from Shopify store with live inventory.
• Adds instantly to your theme as an app embed—no coding or manual setup required.