Returnit changes how returns are handled by giving merchants more control over the outcome of each return. Instead of automatically sending items back to a warehouse, merchants can assess returned products through customer-submitted photos or videos and choose a resolution, including resale-based recovery or instant refunds. Returns are initiated through WhatsApp, making the process easier for customers while reducing handling, delays, and unnecessary logistics.

• Direct-to-consumer resale flow that avoids warehouse handling
• Flexible return resolutions, including instant refunds or resale-driven recovery
• Centralized dashboard to review, manage, and resolve returns efficiently