Chaport: Live chat & Chatbot is a comprehensive customer communication tool specifically designed for Shopify store owners. The app enables businesses to provide seamless multi-channel support across platforms like live chat, email, Facebook, Instagram, Telegram, and Viber. To enhance efficiency, it integrates chatbots that automate routine communications, offering a 24/7 support mechanism that can assist in lead generation and customer engagement. With intelligent triggers, it facilitates offering proactive help or discounts, recovering abandoned carts, and driving more sales. Chaport also empowers personalized customer support by granting access to vital visitor information and order details. For increased productivity, it includes features like saved replies, chat routing, internal notes, and tracking of visitor behavior. Additionally, the app allows creation of an FAQ knowledge base to automatically suggest relevant articles during chats, further improving customer experience.