Pigeon handles mid-sale customer support. It connects to your orders and fulfillments, answers tracking and delivery questions with live order data, walks unhappy customers through your escalation playbook step by step, and hands off to your team with a full briefing when a human is needed. Every promise it makes is one you configured: it cannot invent refunds, deadlines, or compensation. Numbers and links in every reply are validated against your approved templates before sending.

• Answers from real order data: status, packages, and tracking pulled live
• Follows your escalation ladder instead of improvising when customers push back
• Safety fence: banned phrases, commitment whitelist, approved-wording fallback
• Human handoff webhook with a ready-made agent brief and conversation inbox
• Storefront chat widget that auto-matches your theme, isolated in Shadow DOM