Blackwall AI Chatbot helps merchants provide AI-assisted customer service directly on their storefront. Shoppers can get useful answers based on store information and merchant-provided knowledge while staying connected to the business. Merchants can manage conversations, understand customer needs, and transition shoppers from AI assistance to human support when needed.

• Answer shopper questions using store data and your knowledge base.
• Help shoppers discover products through conversational product lookup.
• Transfer conversations from AI assistance to live human support.
• Review conversations, analytics, outcomes, and customer insights.
• Support voice input and text-to-speech for shopper conversations.