Counter is an AI assistant for your store's chat. It answers from your policies and FAQs, verifies shoppers with an email code before sharing order details, and shows live tracking. On Growth and above it handles returns, refunds, cancellations, address changes and discount codes. Every change is quoted exactly and confirmed by the shopper, and money only moves after your team approves. When it can't help, it hands the chat to your inbox with everything gathered so far.

• Answers from your policies, FAQs and uploaded docs, and hands off when unsure
• Live order tracking after shoppers verify with a code sent to their email
• Returns, refunds, cancellations and address changes with team approval
• Shared inbox: take over chats, leave notes and approve proposed actions
• Playground to dry-run real questions before the chat goes live