Collect damage reports and photos through a guided page on your store. Review photo checks alongside order context, then refund, request live photos, ask for a return or decline the claim. Reuse return instructions and keep customers informed. Photo signals support your review; they do not prove fraud or damage. Optional automatic refunds follow the limits you set.

• Guide customers to find orders, select items and share damage photos.
• Review photo checks, order context and suggested next steps together.
• Request new camera photos when a claim needs a closer look.
• Reuse return instructions and add an existing label link for each order.
• Choose refund actions yourself or set limits for optional automatic refunds.