This app connects Shopify data (orders, products, customers) to your Zendesk AI support work. The ZD AI Support Agent is an AI agent implemented and managed completely for you. It runs within your Zendesk account and connects to your Shopify and other data sources to answer customer questions 24/7, handover tickets to a human agent in Zendesk when needed, and allowing support teams to focus on complex issues instead of wasting time on manual replies.

• AI replies in Zendesk using Shopify order and product context
• Automated ticket handling with configurable human handoff in Zendesk
• Managed setup and ongoing optimization by Adelante