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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (557)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

web...com

Mar 16, 2017  on Bigcommerce

Over the moon - Instant difference the customers love it and it works like a dream and you're in control of how many points you give away. The customer service i experienced from Sweet Tooth is second to none, they bend over backwards to help........ What are you waiting for sign up today.

mik...com

Mar 16, 2017  on Bigcommerce

Really neat idea - App is easy to install and seems to work well. Looking forward to the increased revenue!

pau...com

Mar 12, 2017  on Bigcommerce

Benefit to Customers - Just started using this app. Love it! Can't wait to see how it boosts my sales. Thank you!!

nat...com

Mar 12, 2017  on Bigcommerce

Love this app!! - Oh wow! I am in love with this app! It does everything I wanted, plus more! I can't wait to see how a rewards program boosts my sales. Thank you!!

dhi...ore

Mar 11, 2017  on Bigcommerce

Added Benefit - This app is a great benefit to customers and will keep them coming back and engaged in mt site.

lor...net

Mar 11, 2017  on Bigcommerce

Awesome APP! - Simple easy to setup and understand. The opportunity you have to grow your business with this low cost app is fantastic. You have to try it if nothing else download the trial you will thank me later. This has to help drive more loyalty to your site.

nol...com

Mar 08, 2017  on Bigcommerce

Awesome App - We've been looking for a good rewards program and this app allow us to create and manage our customers rewards with ease.

sal...com

Mar 07, 2017  on Bigcommerce

Our Thoughts - We've been very happy with the rewards system! Very easy to install and setup. Customers appreciate the reward points as well.

inf...com

Mar 04, 2017  on Bigcommerce

Great vape rewards system - This reward system works great for our online vape marketplace letting our customers earn discounts on ejuice automatically, a lot like Five Stars we use in our b&m vape shop

ilo....hk

Feb 27, 2017  on Bigcommerce

Flexible customized reward system! - This is a great app giving you a flexibility to design your own point-based reward system. Highly recommend!

dee...com

Feb 26, 2017  on Bigcommerce

Amazing App! - Loving it so far. Easy to install and integrate seamlessly. Can't wait to reap the rewards.

okt...com

Feb 25, 2017  on Bigcommerce

Just Love This Free App! - First of all, this was the most easiest app to install and set up. Secondly, I just installed this app (Sweet Tooth) so I don't know how well it draws in customers or retains them. Time will tell.

cus...com

Feb 22, 2017  on Bigcommerce

Great Marketing Tool - I just started using this app on my Bigcommerce store. It is very easy to set up and I've already received positive feedback from several customers. Very excited to too what kind of results I get.

Ann...ess

Feb 18, 2017  on Bigcommerce

Easy to Install & Set Up! - Really easy to install and set up. I just launch so we will see. Thanks for the App!

lau...com

Feb 17, 2017  on Bigcommerce

Great App for costumer retention - The app is super easy to use and to set up. Costumers are coming back to redeem their points.

amp...com

Feb 14, 2017  on Bigcommerce

Great and easy to use, boosted our customer retention - It was simple to use, and the setup was done in a matter of a few clicks. Ever since we implemented it, customers have been coming back to use their points. Before this, we couldnt seem to expand our customer base, and after implementing this with the built in referral function, our website gained traction.

jus...com

Feb 12, 2017  on Bigcommerce

So far so good - So far so good! just installed it, and did some basic set up. We'll see how it works out :-)

joi...com

Feb 08, 2017  on Bigcommerce

SO easy to use! - Easy to install and heard from them within 24 hours as they checked in - impressive. Looking forward to tracking ROI!

bel...com

Feb 07, 2017  on Bigcommerce

so far so good - it's easy to install and set up. But just started using it. Stay in tuned and I will up date the review as we go.

lil...com

Feb 04, 2017  on Bigcommerce

Love this APP - I absolutely love this app, its so user friendly and my customers love it. Thanks for taking my business to the next level.

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