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Smile.io Loyalty & Rewards logo

Smile.io Loyalty & Rewards

Develop by smile.io
Free plan available

Boost sales with customizable loyalty and referral programs.

Referral incentives
Vip rewards
Customizable loyalty programs

About Smile.io Loyalty & Rewards

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Introduction Video

Description

Smile.io allows you to set up and run your own branded rewards program with loyalty points, referrals, and VIP.

Boost repeat purchases with points, referrals and loyalty

Join thousands of BigCommerce stores in boosting sales from your existing customer base through referrals, points, campaigns, and more!

Give your customers a beautifully-branded rewards program experience from their first visit to your store all the way to checkout.

Growth happens together! Smile is small business friendly, meaning you can get access to our powerful loyalty points program, referrals, and essential design customizations on our free plan.

(Smile is available in English, French, Spanish, German, Portuguese, and Simplified Chinese)

Pros

  • Customizable loyalty and referral programs tailored to boost repeat purchases.
  • Supports multiple languages including English, French, Spanish, German, Portuguese, and Simplified Chinese, making it accessible to a diverse user base.
  • Offers a free plan with access to powerful loyalty points system, referrals, and essential design customizations, beneficial for small businesses.
  • User-friendly with a beautifully-branded rewards program experience from the first visit to checkout.
  • Positive customer support experience, with active and helpful resolution of issues.

Top Helpful Reviews

sal...com

Aug 21, 2025  on Bigcommerce

Simple, Effective, and Backed by Great Support - Smile.io has been very easy to set up and integrates seamlessly with other supported third-party apps. What really stood out was their hands-on 1:1 support — the team took the time to help me configure everything properly and shared best practices to ensure I’m getting the best performance out of the program. Excellent experience overall.

soc....au

Jul 31, 2025  on Bigcommerce

Helpful - Very helpful when we run into any issues. Thanks to Angie who helped resolve our latest problem. We love rewarding our loyal customers with Smile.io!

ven...com

Jul 25, 2025  on Bigcommerce

Friendly and efficient customer support - Fantastic interaction with customer support. They were able to identify and resolve our issue quickly and were very friendly and thorough in ensuring that we had everything we needed for a successful rewards program.

dan...com

Jul 17, 2025  on Bigcommerce

Great Service - Lynn was an extremely helpful rep when I had some inquiries about our DisplayOverstock account. She really took the time to listen and find a solution that worked best for my team!

ted...com

Jun 30, 2025  on Bigcommerce

Disappointed with ROI and Upgrade Prompt - After 30 days of using Smile.io on BigCommerce, I was prompted to upgrade to the $49/month plan. In that time, I had only one customer redeem points, resulting in a single sale of $164. With such limited engagement and minimal return, I cannot justify the cost. The value just isn’t there for smaller stores or those still building a customer base. I’ve removed the app and will explore alternative loyalty programs better aligned with performance and pricing.

liz....uk

Jun 16, 2025  on Bigcommerce

Customer Service - Recently Smile.io was down and we contacted customer services via email. Within minutes, Hannah responded and confirmed that engineers were already aware of an issue and working on it. The app was then back up and working really quickly, and Hannah contacted me again to confirm and check all was working well at our end. So far all interactions with customer services have been dealt with quickly and the app seems to be working smoothly and our customers seem to like it.

ath...com

Jun 05, 2025  on Bigcommerce

Great Support - Smile.io has been a great addition to our store. The interface is very easy to use, and not bloated with useless features. They also have a top notch support team that is a dream to work with. We highly recommend Smile as a loyalty integration!

inf...com

Jun 02, 2025  on Bigcommerce

Seems great - Happy with the service and app so far. I moved over to smile from stamped.io. The transition was easy, and customers like the platform. Only wish Bigcommerce stores had the same options as shopify stores.

sal....au

Apr 29, 2025  on Bigcommerce

Easy to use, great customer service. - Application was easy to implement. Email inquiries were responded to within 24 hours and reponses were very helpful.

the...com

Apr 10, 2025  on Bigcommerce

CSV Help - Erin and Shelby helped us out to get some bulk editing going. Quick replies and ultimately helped us save a lot of time from manually editing customer accounts. Great service!

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